The right people talking in real time during an emergency

  • Report incident

    1Report incident

  • Alert incident response team

    2Alert incident response team

  • Executive reporting and collaboration

    3Executive reporting and collaboration

Whispir conversation platform can:

  • Automate call trees and teleconferences, without the need to remember phone, account or PIN numbers.
  • Ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response.
  • Manage the event in real time, including executive dashboard views, analytics and reporting.

Enabling Banking & Finance customers to:

  • Improve the speed and accuracy of decision making during an incident.
  • Respond even when internal systems are down, via mobile apps, tablet or web interface.
  • Manage end-to-end business continuity, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.
  • Integrate with existing data sources & IT systems.

Whispir can also help Banking & Finance customers with

Targeted offers to deepen engagement and loyalty

Whispir conversation platform can :

  • Send customer offers that are on brand, personalised and relevant, across any combination of communication channels.
  • Target customers based on attributes, such as market segment, location or social media interaction.
  • Drive selected traffic to specialised consultants and brokers.

Enabling Banking & Finance customers to:

  • Engage customers with a richer experience, to increase loyalty, upsell and cross-sell opportunities.
  • Reduce costs and complexity, by managing all communications from one simple interface.
  • Integrate with existing CRM and workflow management tools through our OpenAPI.
  • Obtain detailed and valuable analytics from every customer interaction.
Targeted offers to deepen engagement and loyalty

Automated, responsive and cost-effective notifications

Whispir conversation platform can :

  • Automate notifications to customers, such as on-boarding, servicing and collections.
  • Drive selected traffic away from call centres to online, mobile and self-service channels.

Enabling Banking & Finance customers to:

  • Reduce costs, by lessening reliance on manual and high-cost channels such as call centres.
  • Encourage customers to use opt-in portals to subscribe to services and provide valuable feedback.
  • Go beyond traditional channels, such as email and paper-based communications.
  • Improve responsiveness and quality of service.

Secure online banking and mobility

Whispir conversation platform can

  • Integrate with your online banking systems, to provide an automated multi-channel second factor authentication service.
  • Enable customer interaction with banking services online across multiple communications channels, through a single platform.

Enabling Banking & Finance customers to

  • Federate data sources, delivery security and mobile services from a single platform.
  • Scale to accommodate new channels and technologies without costly additional investments and systems.
  • Access granular analytics on message delivery and response.
  • Enjoy peace of mind that the technology and scalability are fully supported and always available.
secure online

Rapid response and recovery during IT outages

Whispir conversation platform

  • Quickly communicate IT outages to tellers, internal teams and customers in a targeted and accurate way.
  • Send via any combination of channels from a single interface, including internal and customer-facing web portals, dashboards and social media.

Enabling Banking & Finance customers to

  • Reduce downtime, protect their brand and mitigate financial consequences.
  • Expand the reach and capability of existing systems and processes, without significant investment.
  • Reduce the time, effort and cost of quickly informing stakeholders.
  • Deploy stand-alone solution or integrate with existing tools.

A leading international bank use Whispir to consolidate its Disaster Recovery and Incident Management systems, enabling it to achieve greater operating transparency

Read our banking case study

Who we’ve worked with

westpac logo  d and b logo  nab logo  northern island logo  me bank logo    uob logo insured logo  racq logo  telstra logo  greater logo