Quick and targeted emergency warnings

  • Incident message created and sent to location-specific residents

    1 Incident message created and sent to location-specific residents

  • Incident message created and sent to location-specific residents

    2Resident receives SMS applicable to their immediate location

Whispir conversation platform makes it easy to:

  • Provide disaster management & incident alerts to residents, including flash flooding, road closures and controlled burns, via any combination of channel
  • Allow residents to subscribe to information portals, including event and delivery method preferences
  • Geo-code subscriber information, for targeting based on message type and region

Enabling Government customers to:

  • Achieve better reach & response, by sending rich content via residents' preferred method.
  • Better manage community contacts, such as volunteers and other respondents.
  • Communicate even when internal systems are down, for greater organisational resilience.
  • Deploy a more efficient, automated and cost-effective communication processes 

Whispir can also help Government customers with

Automated and cost-effective administration notifications

Whispir conversation platform makes it easy to:

  • Automate notifications to customers, such as on-boarding, late/missed payments, library returns and payment receipts
  • Drive selected traffic away from call centres to online, mobile and self-service channels.

Enabling Government customers to:

  • Reduce costs, by lessening reliance on manual and high-cost channels such as call centres.
  • Go beyond traditional channels, such as email and paper-based communications.
  • Provide 50+ language options, for greater engagement of residents.
  • Improve responsiveness and quality of service.
  • Easily integrate into existing CRM systems. 

Personalised, relevant and engaging event information

Whispir conversation platform makes it easy to:

  • Distribute information to residents via their preferred channel from one simple interface
  • Notify residents based on their preferences, interest categories and location

Enabling Government customers to:

  • Engage residents with personalised and interactive content via the method of their choice.
  • Increase the number of residents participating in Council activities and events.
  • Reduce costs by lowering need for manual distribution and contact management.
Personalised, relevant and engaging event information

News feeds that quickly update and engage multiple communities

Whispir conversation platform makes it easy to:

  • Instantly send a news alert to a specific group of users, or to a mass audience, via multiple channels at once
  • Use customisable distribution lists, which can be triggered by a specific event
  • Enable communities to engage in a conversation on a particular issue.

Enabling Government customers to:

  • Save on dissemination costs.
  • Manage multiple distribution channels via one simple interface.
  • Achieve greater cut-through, by allowing users to determine their access device.
  • Foster open and transparent conversations and retrieve valuable feedback. 

The right people talking in real time during an emergency

Whispir conversation platform makes it easy to:

  • Automate call trees and teleconferences, without the need to remember phone, account or PIN numbers
  • Auto-escalate person-to-person and device-to-device, to ensure a response from the crisis management team
  • Manage the incident in real time, including full analytics and reporting.

Enabling Government customers to:

  • Improve the speed and accuracy of decision making and reduce response time.
  • Access Whispir, even when internal systems are down, via mobile apps, tablet or web interface.
  • Account for staff in emergency situations, by viewing who has received messages and when.
  • Use full audit trail and reporting for compliance, planning and future risk mitigation.
The right people talking in real time during an emergency

"The new system [Whispir Platform] will complement existing warning mechanisms including weather warnings issued via the radio by the Bureau of Meteorology and other alerts distributed by emergency service agencies.”

Mayor Allan Sutherland, Moreton Bay Council

Read our local government case study

Other industry clients

25+ Local governments  15+ State government departments  10+ National agencies