Automated, interactive and cost-effective appointment reminders

  • 1Create a new message for a reminder to be sent for an appointment

  • The user receives an SMS with a link to a rich message and is asked to respond

    2The user receives an SMS with a link to a rich message and is asked to respond.

  • Analysis of the responses immediately available to the sender

    3Analysis of the responses immediately available to the sender.

Whispir conversation platform makes it easy to:

  • Send highly personalised and fully branded appointment reminders to any patient device.
  • Enable patient response, with options to accept, decline or indicate alternate availability.
  • Record rich analytics from patient interactions across all channels.

Enabling Health customers to:

  • Benefit from a cheaper and more resource-efficient way to manage appointments.
  • Reduce unprofitable missed appointments.
  • Increase customer satisfaction, by making it easier for patients to manage their appointments.

Whispir can also help Health customers with

Automated and two-way patient follow-up

Whispir conversation platform makes it easy to:

  • Automate patient follow up messages via email, sms or voice, based on attributes such as their condition.
  • Notify next of kin regarding patient progress with 50+ language options.
  • Allow patients to easily interact with the message, to confirm their health status.

Enabling Health customers to:

  • Reduce costs by using a more commercially efficient way to manage patient follow up.
  • Increase customer satisfaction, via a personalised and unobtrusive way to confirm health status.
  • Allow nurses, doctors and support staff to concentrate more on patient care than administration.

Quick and easy shift fulfilment, based on specific attributes

Whispir conversation platform makes it easy to:

  • Search for available staff by specific attributes, such as job title, availability, skills and location.
  • Send shift requests, manually or automatically, and allow staff to accept, decline and give an ETA.
  • Provide staff with the means to keep their contacts details up to date in self-service portals.

Enabling Health customers to:

  • Simple, cost-effective and time-saving way to manage shift fulfilment and staff details.
  • Increase visibility of the skill or availability gaps they may have across the organisation.
Quick and easy shift fulfilment, based on specific attributes

Rapid response and recovery during IT outages

Whispir conversation platform makes it easy to:

  • Quickly communicate IT outages to staff, stakeholders and patients in a targeted and accurate way.
  • Send via any combination of channels from a single interface, including internal and customer-facing web portals and social media.

Enabling Health customers to:

  • Reduce downtime.
  • Expand the reach and capability of existing systems and processes, without a large investment.
  • Reduce the time, effort and cost of quickly informing stakeholders.
  • Deploy a stand-alone solution or integrate with existing tools.

The right people talking in real time during an emergency

Whispir conversation platform makes it easy to:

  • Automate call trees and teleconferences, without the need to remember phone, account or PIN numbers.
  • Ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response.
  • Manage the event in real time, including executive dashboard views, analytics and reporting.

Enabling Health customers to:

  • Improve the speed and accuracy of decision making during an incident.
  • Respond even when internal systems are down, via mobile apps, tablet or web interface.
  • Manage end-to-end business continuity, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.
  • Integrate with existing data sources & IT systems.
The right people talking in real time during an emergency


"We were looking for a robust platform with SMS, Email, Voice broadcast, delivery acknowledgement and escalation options. The platform that I was looking for needed to incorporate mobility, provide a means of easy integration to systems via an API and be available 365x24. Whispir ticked all these boxes."

Gavin Tomlins, Chief Information Officer, Sundale   

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