Personalised and proactive notifications

  • Customer receives their bill notification on the devices they prefer, with options to respond

    1Customer receives their bill notification on the devices they prefer, with options to respond

  • Customer responses can be analysed and automatically actioned according to policy

    2Customer responses can be analysed and automatically actioned according to policy

Whispir conversation platform makes it easy to:

  • Send highly personalised notifications to customers regarding outages and billing reminders, via their preferred channel
  • Target customers based on location, subscription type or impacted asset
  • Use any combination of channel, including rich messaging and social media, for a more engaging customer experience.

Enabling IT&T customers to:

  • Improve responsiveness and the quality of service they deliver to their customers.
  • Reduce costs, by lessening reliance on manual and high-cost channels such as call centres.
  • Automate the first stage of the payment collections process.
  • Reduce funds at risk through more proactive notifications

Whispir can also help IT&T customers with

Automated and contextual onboarding and support

Whispir conversation platform makes it easy to:

  • Automate customer on-boarding
  • Enable customers to text in, scan a QR code or call for support
  • Automate a series of workflows that will direct the customer to the right customer service area.

Enabling IT&T customers to:

  • Save time and cost compared to manually-intensive and expensive call centres.
  • Improve customer satisfaction via varied and easily accessible support avenues.
  • Easily integrate with your CRM systems through the Whispir OpenAPI.

Employee communications that keep everyone informed

Whispir conversation platform makes it easy to:

  • Immediately alert the right people across different channels when your CRM experiences an add, move or change
  • Use engaging content and channels to inform employees about important organisational changes
  • Trigger a workflow of actions to deal with employee and customer responses.

Enabling IT&T customers to:

  • Respond to CRM issues quickly and transparently.
  • Disseminate organisational content more effectively and elicit actionable responses
  • Save on costs and resources currently dedicated to managing manual responses

Rapid response and recovery during IT outages

Whispir conversation platform makes it easy to:

  • Quickly communicate IT outages to staff, stakeholders and clients in a targeted and accurate way
  • Send via any combination of channels from a single interface, including internal and customer-facing web portals and social media.

Enabling IT&T customers to:

  • Reduce downtime, protect brand and mitigate financial consequences.
  • Expand the reach and capability of existing systems and processes, without a large investment.
  • Reduce the time, effort and cost of quickly informing stakeholders.
  • Stand-alone solution or integrate with existing tools.

The right people talking in real time during an emergency

Whispir conversation platform makes it easy to:

  • automate call trees and teleconferences, without the need to remember phone, account or PIN numbers
  • ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response
  • manage the event in real time, including full analytics and reporting.

Enabling IT&T customers to:

  • Improve the speed and accuracy of decision making.
  • Access even when internal systems are down, via mobile apps, tablet or web interface.
  • An end-to-end business continuity solution, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.
  • Integrate with existing data sources.

"In the event management space and network and IT, we now utilise Whispir as our backbone communication tool"

Phil UnsworthTelecom New Zealand

Read our Telecom NZ case study

Other industry clients