Always reach the right people at the right time

  • Invoke Incident Conference

    1nvoke Incident Conference

  • Designated management phones receive SMS message alert

    2Designated management phones receive SMS message alert

  • Designated phones then receive a voice call with no need for account code or PIN entry

    3Designated phones then receive a voice call with no need for account code or PIN entry 

Whispir conversation platform makes it easy to:

  • Automate call trees and teleconferences, without the need to remember phone, account or PIN numbers.
  • Ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response.
  • Manage the event in real time, including full analytics, executive dashboards and reporting.

Enabling Mining & Resources customers to:

  • Improve the speed and accuracy of decision making.
  • Communicate even when internal systems are down, via mobile apps, tablet or web interface.
  • Deploy an end-to-end business continuity solution, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.

Whispir can also help Mining & Resources customers with

Improved employee communications & collaboration

Whispir conversation platform makes it easy to:

  • Communicate to staff over their preferred channel about important company events.
  • Engage employees with rich training content with feedback & collaboration options.
  • Allow staff to confirm safety or request help in an emergency.
  • Track which staff members receive and access message content.

Enabling Mining & Resources customers to:

  • Meet regulatory requirements and easily track and audit staff compliance.
  • Increase cut through of information, via personalised and interactive messaging.
  • Reduce administration tasks and costly follow-up.
Improved employee communications & collaboration

Inform local communities and obtain feedback

Whispir conversation platform makes it easy to:

  • Send high-quality communications to neighbours and nearby residents via any combination of channels.
  • Set up pre-approved templates, to ensure all messages are aligned.
  • Encourage conversation and feedback from residents.

Enabling Mining & Resources customers to:

  • Ease community concerns in the event of major works and impacting outages.
  • Send high-volume communications simultaneously via multiple channels, to broaden and deepen engagement.
  • Reduce manual administration, through distributing from one simple interface and using customisable templates and recipient lists.
  • Reduce costs incurred using print communications and high-cost channels such as call centres.

Rapid response and recovery during IT outages

Whispir conversation platform makes it easy to:

  • Quickly communicate IT outages to staff, stakeholders and clients in a targeted and accurate way.
  • Send via any combination of channels from a single interface, including internal and customer-facing web portals and social media.

Enabling Mining & Resources customers to:

  • Reduce downtime, protect brand and mitigate financial consequences.
  • Expand the reach and capability of existing systems and processes, without a large investment.
  • Reduce the time, effort and cost of quickly informing stakeholders.
  • Stand-alone solution or integrate with existing tools. 

The right people talking in real time during an emergency

Whispir conversation platform makes it easy to:

  • automate call trees and teleconferences, without the need to remember phone, account or PIN numbers.
  • ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response.
  • manage the event in real time, including full analytics and reporting.

Enabling Mining & Resources customers to:

  • Improve the speed and accuracy of decision making.
  • Access even when internal systems are down, via mobile apps, tablet or web interface.
  • An end-to-end business continuity solution, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.
  • Integrate with existing data sources.
conversation.png

"The platform is instantaneous. Bang, there it is [the message], that’s what I love about it. It makes sure that people get the message."

Asset Protection Specialist , Global Mining Organisation   

Read the case study

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