Targeted offers to deepen engagement and drive sales

  • Offer message created & contact list selected

    1Offer message created & contact list selected

  • Customer receives a link via SMS which opens a rich push message

    2Customer receives a link via SMS which opens a rich push message

  • Analytics from offer response

    3Analytics from offer response

Whispir conversation platform makes it easy to:

  • Send offers to customers that are on brand and personalised, across any combination of channels.
  • Target the right customers based on attributes such as market segment, location, profile, recent transaction and subscription.
  • Be on brand across all channels, including rich mobile HTML5 apps, voice and push messaging.

Enabling Retail customers to:

  • Engage customers with vibrant offers, to increase up sell and cross sell opportunities, both online and in store.
  • Reduce costs and complexity, by managing all communications from one simple interface.
  • Low-cost up front, by integrating existing CRM through the Whispir OpenAPI.
  • Receive detailed and valuable analytics from every customer interaction across all channels.

Whispir can also help Retail customers with

More engaging customer service

Whispir conversation platform makes it easy to:

  • Automate the sending of surveys and follow-up messages to customers immediately post transaction.
  • Acknowledge customer feedback and allow customers to engage further via their preferred channel when it suits them.

Enabling Retail customers to:

  • Follow up negative customer feedback scores before they hit social media, to reduce negative brand impact.
  • Capture customer feedback in a non-intrusive way, via the customer's preferred channel.
  • Improve Net Promoter Score or satisfaction ratings, by encouraging and immediately acting on feedback.
  • Integrate with existing CRM tools via our Open API.

Quick and easy shift fulfilment, based on specific attributes

Whispir conversation platform makes it easy to:

  • Search for available staff by specific attributes, such as job title, availability, skills and location.
  • Send shift requests, manually or automatically, and allow staff to accept, decline and give an ETA.
  • Enable staff to keep their contacts details up to date in self-service portals.

Enabling Retail customers to:

  • Benefit from a simple, cost-effective and time-saving way to manage shift fulfilment and staff details.
  • Increase visibility of the skill or availability gaps they may have across multiple stores.
Quick and easy shift fulfilment, based on specific attributes

Trackable conversations around safety, training and more

Whispir conversation platform makes it easy to:

  • Send any staff communication via whichever combination of channels best suits the context and desired response.
  • Enable staff to confirm safety or request help in an emergency via any channel.
  • Send videos outlining training and the latest OH&S rules refresh.
  • Track receipt and access of messages via detailed auditing and analytics.

Enabling Retail customers to:

  • Increase the clarity and cut through of important information to a diverse workforce.
  • Improve staff satisfaction, participation and engagement, by personalising information and facilitating dialogue and feedback.
  • Meet OH&S and safety requirements more easily and cost-effectively.
Trackable conversations around safety, training and more

A leading retailer uses Whispir to drive brand awareness, loyalty and customer satisfaction. Automated surveying and NPAT scoring are conducted via Whispir’s rich, multi-channel messaging capability   

Read our case studies

Other industry clients

TabcorpOriental MerchantCUBTeysMedibank