Customer notifications for successful first-time deliveries

  • Delivery confirmation can be automatically sent via customer’s preferred communication channels

    1Delivery confirmation can be automatically sent via customer’s preferred communication channels

  • Customer receives delivery notification and is prompted to respond

    2Customer receives delivery notification and is prompted to respond

  • Customer confirms new time and delivery is rescheduled

    2Customer confirms new time and delivery is rescheduled

Whispir conversation platform makes it easy to:

  • Notify customers before the delivery of goods to the home, via multiple channels at once
  • Allow customers to change the time and address of delivery, if possible.

Enabling Transport & Logistics customers to:

  • Reduce futile deliveries that have a significant impact on margin.
  • Increase customer satisfaction through transparency and flexibility.
  • Increase cut through via sending to multiple channels.
  • Low cost upfront as utilising existing CRM and integrating through the Whispir OpenAPI. 

Whispir can also help Transport & Logistics customers with

Quick and easy shift fulfilment

Whispir conversation platform makes it easy to:

  • Search for available staff by specific attributes, such as job title, availability, skills and location
  • Send shift requests, manually or automatically, and allow staff to accept, decline and give an ETA
  • Enable staff to keep their contacts details up to date in self-service portals.

Enabling Transport & Logistics customers to:

  • Benefit from a simple, cost-effective and time-saving way to manage shift fulfilment and staff details.
  • Increase visibility of the skill or availability gaps across the organisation.
Quick and easy shift fulfilment

Service update alerts that are quick and targeted

Whispir conversation platform makes it easy to:

  • Enter latest service information and automatically interpret business rules to personalise information based on commuter profiles.
  • Quickly deliver important alerts to customers, such as transport delays, via any combination of channels.
  • Allow customers to sign-up on a web portal for proactive alerts based on travel type, time of day, direction of travel, etc.
  • Concurrently distribute information via social media and RSS feeds, to reach a mass audience.

Enabling Transport & Logistics customers to:

  • Improve customer satisfaction, via improved access to relevant service information.
  • Reduce high costs of manual communications and reduce traffic to high-cost call centres.

The right people talking in real time during an emergency

Whispir conversation platform makes it easy to:

  • automate call trees and teleconferences, without the need to remember phone, account or PIN numbers
  • ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response
  • manage the event in real time, including full analytics and reporting.

Enabling Transport & Logistics customers to:

  • Improve the speed and accuracy of decision making.
  • Access even when internal systems are down, via mobile apps, tablet or web interface.
  • An end-to-end business continuity solution, including structured workflows and customisable templates and plans for each unique situation.
  • Use full audit trail for compliance, planning and future risk mitigation.
  • Integrate with existing data sources.
The right people talking in real time during an emergency

Rapid response and recovery during IT outages

Whispir conversation platform makes it easy to:

  • Communicate supply chain IT outages to internal teams and customers quickly, accurately and succinctly
  • Send via multiple channels, including internal and customer-facing web portals, from a single interface.

Enabling Transport & Logistics customers to:

  • Reduce downtime, protect their brand and mitigate financial consequences.
  • Expand the reach and capability of existing systems and processes, without significant investment.
  • Reduce the time, effort and cost of quickly informing stakeholders.
  • Deploy a stand-alone solution or integrate with existing tools. 


"The customer can control if they want messages through SMS or email, but we also use Whispir to push out the information to our website via an RSS feed … we have five different Twitter accounts hooked up to Whispir depending on which train line the messages are for.”

Simon Lock, Digital Communication Manager, V/Line   

Read the case study

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