Informed customers & stakeholders

  • Customer can view the status of network assets to determine the impact within a geographic area.

    1 Customer can view the status of network assets to determine the impact within a geographic area.

  • Find out which customers have been impacted in the affected area.

    2Find out which customers have been impacted in the affected area.

  • Only directly affected customers receive a rich message with response options.

    3 Only directly affected customers receive a rich message with response options.

Rapid and targeted outage alerts across all channels

Whispir conversation platform makes it easy to:

  • Automatically and rapidly send personalised alerts to customers, energy bodies, government and emergency services.
  • Send communications via any combination of channel from the one platform.
  • Target customers based on location, impacted asset, subscription or preferred channel. 

Enabling Utilities & Infrastructure customers to:

  • Comply with regulatory requirements to keep customers informed.
  • Benefit from an unmatched rapid response capacity.
  • Easily customise and automate message templates and distribution lists.

Whispir can also help with

Automated and contextual onboarding and support

Whispir conversation platform makes it easy to:

  • Send notifications regarding customer on-boarding or late/missed payments.
  • Enable customers to request support across multiple channels.
  • Automate a series of workflows that will direct the customer to the right customer service area.
  • Drive selected traffic to specialised consultants and brokers.

Enabling Utilities & Infrastructure customers to:

  • Seamlessly replace traditional & high-cost servicing channels with automated mobile and online servicing.
  • Improve customer satisfaction via varied and easily accessible support avenues.
  • Increase loyalty, up sell and cross sell opportunities.
  • Easily record and respond to customer feedback.
  • Stay on brand across all channels, including rich mobile messaging, video and maps. 

Deliver more engaging employee communications.

Whispir conversation platform makes it easy to:

  • Communicate with staff about OH&S and training, including video-based training/
  • Allow staff to confirm safety or request help in an emergency.
  • Track which staff members receive and access message content.

Enabling Utilities & Infrastructure customers to:

  • Meet regulatory requirements and easily track and audit staff compliance.
  • Increase cut through of information, via personalised and interactive content.
  • Reduce administration tasks and costly follow-up.
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The right people talking in real time during an emergency or disruption

Whispir conversation platform makes it easy to:

  • Automate call trees and teleconferences, without the need to remember phone, account or PIN numbers.
  • Ensure person-to-person and device-to-device escalation across multiple channels, to ensure a response.
  • Manage the event in real time, including full analytics and reporting.

Enabling Utilities & Infrastructure customers to:

  • Improve the speed and accuracy of decision making, during service disruptions or emergency incidents.
  • Account for staff safety and whereabouts in emergencies, via rapid response functionalities and message tracking.
  • Access communications even when internal systems are down, via mobile apps, tablet or web interface.
  • Use full audit trail for future risk mitigation.
The right people talking in real time during an emergency or disruption
Essential


"Whispir is providing clear communication across the board to all employees, which is really good"

Essential Energy spokesperson

Read our power distribution case study

Other industry clients

AemoWesternSAAusgridSP AusNetTRUJemenaUnitedEnergex