Monash University is Australia’s most internationalised university. As Australia’s largest university by numbers, it places an emphasis on technology and science. Monash has a significant and historic role in pioneering IVF and remains a prominent figure in global medical research.
The university relied on an old-school SMS platform for campus communications and IT service management (ITSM). Their legacy platform was not advanced enough to allow accurate and timely notifications of disruptions of services.
"Publishing messages to the right channels gives us a better way to engage our people with targeted, interactive information and make sure that important notifications aren’t missed."
- Matt Carmichael, Director Support Services and Engagement, Monash University
The eSolutions team identified a need to improve their ITSM, to ensure that their stakeholders, (i.e. staff and students) could receive timely notifications of any disruptions to service on different devices or channels of their liking.
Whispir provided a cloud-hosted, robust and secure ISTM platform, shared via SMS, email and social media. Staff and students are alerted to any upcoming IT outages or critical information, based on their preferences. Targeted communication allows the university to tailor the audience’s preferences. Social push notifications allow a high impact student reach and is cost effective.