Effective Date – November 2023<\/p>\n
Whispir Limited, Whispir Holdings Pte Limited and their affiliates (including Whispir Australia Pty Ltd, Whispir Americas Inc. and Whispir Pte Ltd) (collectively,\u00a0“Whispir<\/span><\/strong>”\u00a0or\u00a0“we<\/span><\/strong>“) appreciate your trust and respect your right to privacy.\u00a0 This Privacy Policy applies to personal information that Whispir processes and describes how you can exercise your privacy rights.<\/p>\n Whispir offers a cloud-based communications workflow platform (\u201cServices<\/span><\/strong>\u201d), as well as\u00a0www.whispir.com<\/span><\/a>\u00a0and its affiliated domains, including whispir.net, whispir.org, www.whispir.com.au, www.whispir.com.sg, whispir.co.nz, whispir.co.uk and whs.pr (collectively, our\u00a0\u201cSites<\/strong>\u201d<\/span>).<\/p>\n For more information about Whispir, please see the \u201cAbout<\/strong>\u201d section at\u00a0https:\/\/www.whispir.com\/about<\/span><\/a>.<\/p>\n If you want to quickly navigate to a particular part of our Privacy Policy, you can click on the link below:<\/p>\n ARE YOU A CUSTOMER, USER, END USER OR VISITOR?<\/a><\/p>\n<\/li>\n INFORMATION WE COLLECT AND WHY WE COLLECT IT.<\/a><\/p>\n<\/li>\n HOW WHISPIR SHARES PERSONAL INFORMATION.<\/a><\/p>\n<\/li>\n OUR USE OF COOKIES AND SIMILAR TRACKING TECHNOLOGY.<\/a><\/p>\n<\/li>\n HOW WHISPIR PROTECTS PERSONAL INFORMATION.<\/a><\/p>\n<\/li>\n HOW WHISPIR RETAINS PERSONAL INFORMATION.<\/a><\/p>\n<\/li>\n CHILDREN\u2019S PRIVACY.<\/a><\/p>\n<\/li>\n ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION.<\/a><\/p>\n<\/li>\n HOW TO MAKE A COMPLAINT.<\/a><\/p>\n<\/li>\n COUNTRY SPECIFIC TERMS – CALIFORNIA, EEA, UK, AUSTRALIAN AND SINGAPORE RESIDENTS.<\/a><\/p>\n<\/li>\n INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION.<\/a><\/p>\n<\/li>\n UPDATES TO THIS PRIVACY POLICY.<\/a><\/p>\n<\/li>\n HOW TO CONTACT US.<\/a><\/p>\n<\/li>\n<\/ol>\n For our Services:<\/p>\n you are our\u00a0\u201cCustomer<\/strong>\u201d<\/span>\u00a0if you are the legal or natural person identified on our Application Form or access or use the Services pursuant to a reseller, VAR, distributor, channel partner or similar authorized agreement.<\/p>\n<\/li>\n you are a\u00a0\u201cUser<\/strong>\u201d<\/span>\u00a0if you are an employee, consultant, contractor, agent or other representative authorized by our Customer to access and use our Services under our agreement with the Customer.\u00a0 A Customer who is a natural person also is a User.<\/p>\n<\/li>\n you are an\u00a0\u201cEnd User<\/strong>\u201d<\/span>\u00a0if you receive communications through any of our communications channels, including SMS, email, voice, social media, and push notifications (collectively,\u00a0\u201ccommunications<\/strong>\u201d<\/span>) through the Services from our Customer but do not have a direct relationship with Whispir.<\/p>\n<\/li>\n you are a\u00a0\u201cVisitor<\/strong>\u201d<\/span>\u00a0if you use our Sites to learn about our products and services, sign up for an online demo, attend one of our webinars or otherwise access content from our Sites.<\/p>\n<\/li>\n<\/ul>\n We sometimes refer to Users, End Users and Visitors together as \u201cAuthorized Users<\/span><\/strong>.\u201d<\/p>\n In general, we collect personal information from or about you for the purposes described in this Privacy Policy or for purposes that we explain to you when or before we collect your personal information.\u00a0 We also may use your personal information for other purposes that are not incompatible with the purposes that we disclose to you but only when permitted by applicable laws.<\/p>\n Where we collect personal information of End Users and Users, such personal information will be disclosed, stored and handled in accordance with the terms of our agreement with the Customer that provided the End User or User personal information.<\/span><\/p>\n If you do not provide the personal information requested, we may not be able to provide our Services (or specific Site functionality) or action your request.<\/p>\n When you use our Services or Sites, we may ask you to provide certain information.<\/p>\n 2.1.1 Business contact details, including:<\/span><\/p>\n name<\/p>\n<\/li>\n telephone number(s)<\/p>\n<\/li>\n email address<\/p>\n<\/li>\n postal address\u00a0 (current and previous)<\/p>\n<\/li>\n<\/ul>\n Why Whispir collects the personal information:<\/p>\n To complete your subscription for the Services.<\/p>\n<\/li>\n To respond to your correspondence and requests.<\/p>\n<\/li>\n To obtain your feedback regarding our Sites or Services.<\/p>\n<\/li>\n To send you information and updates about our Sites or Services that we think will interest you.<\/p>\n<\/li>\n To confirm a Customer\u2019s identity and associate a User or End User with a Customer\u2019s account.<\/p>\n<\/li>\n To monitor and enforce compliance with our Terms of Service (https:\/\/www.whispir.com\/terms-of-service<\/span><\/a>), Acceptable Use Policy (https:\/\/www.whispir.com\/acceptable-use<\/span><\/a>) or other agreement.<\/p>\n<\/li>\n<\/ul>\n 2.1.2 User credentials, including:<\/span><\/p>\n name<\/p>\n<\/li>\n email address<\/p>\n<\/li>\n job title<\/p>\n<\/li>\n<\/ul>\n Why Whispir collects the personal information:<\/p>\n To set up and maintain an account.<\/p>\n<\/li>\n To confirm identity.<\/p>\n<\/li>\n For customer support and to troubleshoot problems.<\/p>\n<\/li>\n To customize the experience of our Services and Sites.<\/p>\n<\/li>\n To communicate with you.<\/p>\n<\/li>\n To promote our Services and Sites, such as through targeted advertising.<\/p>\n<\/li>\n To monitor and enforce compliance with our Terms of Service, Acceptable Use Policy or other agreement.<\/p>\n<\/li>\n To learn how Authorized Users interact with our Sites and Services so that we can improve them and develop new features.<\/p>\n<\/li>\n<\/ul>\n 2.1.3 Other personal information that you choose to provide or the relevant Customer provides to us, such as:<\/span><\/p>\n device type<\/p>\n<\/li>\n date of birth<\/p>\n<\/li>\n gender<\/p>\n<\/li>\n driver’s license number<\/p>\n<\/li>\n personal interests<\/p>\n<\/li>\n<\/ul>\n Why Whispir collects the personal information:<\/p>\n To confirm identity and age of majority.<\/p>\n<\/li>\n For customer support for our Services and Sites and to troubleshoot problems.<\/p>\n<\/li>\n To communicate with you.<\/p>\n<\/li>\n To monitor and enforce compliance with our Terms of Service, Acceptable Use Policy or other agreement.<\/p>\n<\/li>\n To learn how Authorized Users interact with our Services and Sites so that we can improve them\u00a0 and develop new features.<\/p>\n<\/li>\n<\/ul>\n 2.1.4 Ordering information<\/span><\/p>\n Whispir collects details of payment status (such as whether the payment was processed) but does\u00a0not\u00a0itself process credit card transactions. Credit card transactions are processed by a third-party credit card processing service.<\/p>\n<\/li>\n<\/ul>\n Why Whispir collects the personal information:<\/p>\n To complete your purchase of our Services.<\/p>\n<\/li>\n To register you for a webinar or free trial.<\/p>\n<\/li>\n<\/ul>\n 2.1.5 If you are an employee or prospective employee or apply for a contractor role with us, we may collect your:<\/span><\/p>\n contact details<\/p>\n<\/li>\n qualifications<\/p>\n<\/li>\n resume<\/p>\n<\/li>\n current and former employment details<\/p>\n<\/li>\n pay rate and salary<\/p>\n<\/li>\n bank details<\/p>\n<\/li>\n feedback from supervisors<\/p>\n<\/li>\n training records<\/p>\n<\/li>\n logs of your usage of our equipment (e.g. phones, computers and vehicles)<\/p>\n<\/li>\n<\/ul>\n Why Whispir collects the personal information:<\/p>\n To consider and process your application for a job with us and if you are successful, so we can administer that employment or contractual relationship (e.g. pay you, allow you to perform your role and deal with any performance issues).<\/p>\n<\/li>\n<\/ul>\n 2.1.6 Information you give us when you fill out our forms or send us emails<\/span><\/p>\n Why Whispir collects the personal information:<\/p>\n To respond to your request in the form or email.<\/p>\n<\/li>\n To learn more about your products or services if you are a prospective or current vendor.<\/p>\n<\/li>\n<\/ul>\n Whispir collects information about Authorized Users from their use of the Services and Sites.\u00a0 Whispir and its vendors collect this information in order to detect fraud and block fraudsters from disrupting the Services and Sites and as described in section 2.1 above.<\/p>\n The information we collect, some of which is personal information, includes mobile telephone numbers, contents of communications, and IP addresses.\u00a0 If you have more questions about information collected from or about Authorized Users, please contact the business from which you receive communications.<\/p>\n We automatically collect certain information about use of the Sites and Services from the computers or mobile devices of Authorized Users.\u00a0 Some of this automatically collected information is personal information under certain laws.<\/p>\n The information that we automatically collect includes:<\/p>\n Information about how your computer or device interacts with our Sites and Services, including the date, time, search requests and results, webpages accessed and links clicked.<\/p>\n<\/li>\n Information from and about the communications sent through the Services.<\/p>\n<\/li>\n IP address, broad geographic location (e.g., country or city-level location which Whispir derives from other data), device type and\u00a0 identification number, browser type, internet service provider, operating system and other technical information.<\/p>\n<\/li>\n<\/ul>\n We use this automatically collected information:<\/p>\n To provide our Services.<\/p>\n<\/li>\n For billing purposes.<\/p>\n<\/li>\n To better understand how our Sites and Services are used so that we can improve them and develop new features.<\/p>\n<\/li>\n For our analytics purposes, such as to track usage of our Sites, to measure the number of unique Visitors to the different sections of our Sites, to understand how people find our Sites and to help us make our Sites and marketing more useful.<\/p>\n<\/li>\n To detect and block fraudulent user of the Sites and Services.<\/p>\n<\/li>\n To deliver advertising about our Services.<\/p>\n<\/li>\n<\/ul>\n Some of this information is automatically collected using cookies and similar tracking technology.\u00a0 See the\u00a0OUR USE OF COOKIES AND SIMILAR TRACKING TECHNOLOGY<\/a>\u00a0(Section 4 below).<\/p>\n When you download, access or otherwise use our mobile applications (\u201cApps<\/a><\/strong>\u201d<\/span>), the information that we collect depends on your operating system and permissions.\u00a0 Our Apps need to use certain features and data from your mobile device in order to function.\u00a0 For example, we automatically collect usage statistics and crash logs to help us identify and fix problems.<\/p>\n To learn more about the specific information collected by our Apps, please check your device settings or review the information available on the particular platform from which you downloaded an App, such as\u00a0Google Play<\/a>.\u00a0 Our Apps also allow you to check or change your status for certain data collection in the preferences or settings.\u00a0 If you change your settings, certain features may be unavailable or not function properly.\u00a0 To stop collection of all information through an App, please uninstall the App.<\/p>\n We will generally collect personal information directly from you where it is reasonable and practicable to do so.\u00a0 From time to time, we, however, may receive personal information about you from third-party sources, which include:<\/p>\n A Customer or reseller that may provide us with your business contact information in connection with use of our Services.<\/p>\n<\/li>\n If you are an End User or User, your personal information is provided to us by the Customer (and we require that the Customer only provide information to us if the Customer\u00a0has the legal rights and (if applicable) consents from the Customer’s End Users\/Users to do so).<\/p>\n<\/li>\n From trade show operators, such as when we receive a list of attendees.<\/p>\n<\/li>\n Marketing services vendors that help us identify individuals who may be interested in learning more about our Services and to supplement personal information we already have, such as when we acquire a contact list from data aggregators.<\/p>\n<\/li>\n From publicly-available sources so that we can better understand our customer base.<\/p>\n<\/li>\n If you apply for a job or other position with us, from individuals who provide references in support of your job application and recruitment agencies.<\/p>\n<\/li>\n<\/ul>\n We may disclose your personal information to the following categories of recipients:<\/p>\n Network operators (e.g., telecommunication providers) for security, spam and fraud protection or to provide telecommunications network access;<\/p>\n<\/li>\n Other vendors that help us provide the Services and Sites, such as payment card processors, auditors, data security services and cloud services providers;<\/p>\n<\/li>\n Resellers with which Whispir may share order information, business contact information and other information that a reseller may require to help you access the Services;<\/p>\n<\/li>\n Where permitted by applicable law, marketing vendors engaged by Whispir that assist us to target individuals who may be interested in learning more about the Services and who help us supplement personal information that we already have about you;<\/p>\n<\/li>\n For Users and End Users, our Customer through which the Services are accessed;<\/p>\n<\/li>\n Our professional advisors, including our accountants, auditors and lawyers;<\/p>\n<\/li>\n Competent law enforcement, government regulators, courts or other third parties when we believe disclosure is necessary (i) as a matter of law, (ii) to exercise, establish or defend our legal rights or (iii) to protect the vital interests of any person;<\/p>\n<\/li>\n Potential acquirers and their professional advisers in connection with any proposed purchase, merger or acquisition of all or any part of our business.\u00a0 We will inform the buyer that the terms of this Privacy Policy apply to personal information; and<\/p>\n<\/li>\n Any other person with consent to the disclosure.<\/p>\n<\/li>\n<\/ul>\n WHISPIR DOES NOT USE THE CUSTOMER DATA TO TRAIN ARTIFICIAL INTELLIGENCE MODELS, AND AS WHISPIR UTILISES OPENAI’S API SOLUTION TO PROVIDE WHISPIR’S COMPOSE AI FUNCTIONALITY, THE CUSTOMER DATA IS NOT USED TO TRAIN OPENAI’S MODELS.<\/p>\n WHISPIR DOES NOT AND WILL NOT SELL OR EXCHANGE FOR VALUE PERSONAL INFORMATION.<\/span><\/p>\n We use cookies and other data tracking technology to collect and use personal information about you.\u00a0 We also may allow others to use cookies and similar technologies (e.g., pixels) to recognize you and\/or your device(s) when you use the Sites or Services.<\/p>\n Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive.\u00a0 A cookie typically contains the name of the domain (internet location) from which the cookie originated, the \u201clifetime<\/strong>\u201d of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.\u00a0 A cookie also may contain information about your computer, such as settings, browsing history and activities conducted while using the Sites and certain Services.<\/p>\n Whispir also uses \u201cpixels<\/strong>\u201d (also known as web beacons).\u00a0 Pixels are transparent images that are used in collecting information about website usage across websites and over time.<\/p>\n Cookies that Whispir sets on the Sites are called first-party cookies.\u00a0 Cookies set by any other party are called third-party cookies.\u00a0 Third-party cookies enable third-party features or functionality on or through the Sites, such as analytics, marketing automation and customer support.\u00a0 The parties that set third-party cookies can recognize your computer both when it visits the Sites and also when it visits certain other websites.<\/p>\n You can manage your cookie preferences by using the cookie banner and preference centre on our website. Please note that some features of our Sites and Services may not work properly without cookies.\u00a0 To learn more about cookies generally, visit\u00a0www.allaboutcookies.org<\/a>\u00a0and\u00a0https:\/\/optout.aboutads.info\/?c=2&lang=EN<\/a>.<\/p>\n Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a \u201cDo Not Track<\/strong>\u201d (\u201cDNT<\/strong>\u201d) or similar feature that signals to websites that a User or Visitor does not want to have his or her online activity and behavior tracked.\u00a0 If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser\u2019s user.\u00a0 Not all browsers offer a DNT option and DNT signals are not yet uniform.\u00a0 For this reason, many website operators, including Whispir, do not respond to DNT signals.<\/p>\n Some cookies are required for the Sites or Services to operate.\u00a0 Other cookies enable us to track the interests of Authorized Users for targeted advertising and to enhance the experience of the Site.<\/p>\n The types of cookies served on the Sites and through the Services and why they are used is set out in our Cookie preference centre available at www.whispir.com.<\/p>\n Pixels and similar data collection technology enable Whispir to monitor the traffic patterns of Visitors from one webpage to another, to deliver or communicate with cookies, to understand whether you visit the Sites after seeing our online advertisement displayed on a third-party website, to improve performance of the Sites and to measure the success of our email marketing campaigns.<\/p>\n We also use Google Analytics (including Double Click) on our Sites.\u00a0 Google Analytics provides us with demographic-type data about Authorized Users, such as age and gender.\u00a0 Google uses a cookie that Google recognizes when you visit other websites.<\/p>\n Google\u2019s cookies help us analyze how the Sites are used.\u00a0 The information generated by the cookie about use of the Sites (including your IP address) is transmitted to and stored by Google on servers in the United States.\u00a0 On behalf of Whispir, Google will use this information to evaluate use of the Sites and compile reports for us and third parties that help operate and provide services related to Whispir.\u00a0 Google will not associate your IP address with any other data held by Google.<\/p>\n For more information about how Google collects, uses and shares your information, please visit\u00a0https:\/\/www.google.com\/policies\/privacy\/partners\/<\/a>\u00a0or\u00a0Google\u2019s Privacy Policy<\/a>.\u00a0 Google has developed an opt-out browser add-on; if you want to opt out of Google Analytics, you can\u00a0download and install the add-on\u00a0for your web browser.\u00a0 You may refuse the use of these cookies by selecting the appropriate settings on your browser.<\/p>\n Whispir currently does not serve targeted advertisements on the Sites.\u00a0 Whispir may use information about your visits to the Sites to provide relevant advertisements on other websites about goods and services that may interest you.\u00a0 Whispir and third parties also may deploy technology that measures the effectiveness of advertisements by using cookies or web beacons to collect information about your visits to the Sites and other websites to provide relevant advertisements on other websites about goods and services that may interest you.\u00a0 The information collected through this process does not enable us or the third parties to identify your name, contact details or similar directly identifying details unless you choose to provide them.<\/p>\n We use technical, physical and administrative safeguards intended to protect the personal information that we collect from and about you.\u00a0 Our safeguards are designed to provide a level of security appropriate to the risk of processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and a procedure for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of personal information.<\/p>\n You are responsible for maintaining the security of your account credentials for the Services.\u00a0 Whispir will treat access to the Services through your account credentials as authorized by you.\u00a0 We may suspend your use of all or part of the Services or Sites\u00a0 without notice if we suspect or detect any breach of security.\u00a0 If you believe that information you provided to us is no longer secure, please notify us immediately at\u00a0privacy@www.whispir.com<\/span><\/a>.<\/p>\n If we become aware of a breach that affects the security of your personal information, we will provide you or the Customer with notice as required by applicable law.\u00a0 When permitted by applicable law, Whispir will provide this notice to you through the email address associated with your Whispir account.<\/p>\n UNAUTHORIZED ACCESS TO SITES OR SERVICES \u2013 INCLUDING SCRAPING \u2013 IS PROHIBITED AND MAY LEAD TO CRIMINAL PROSECUTION.<\/p>\n We retain personal information for as long we have a legitimate business need to do so, such as for the duration of our contract with you or to comply with applicable legal, tax or accounting requirements.<\/p>\n When we no longer have a legitimate business need to process your personal information, we follow our Data Retention Policy (https:\/\/www.whispir.com\/data-retention-policy<\/a>) and either delete or anonymize your personal information.\u00a0 If we cannot delete or anonymize your personal information, then we will segregate and securely store your personal information until deletion or anonymization is possible.<\/p>\n Once we anonymize your personal information, it is no longer personal information.\u00a0 We use anonymized data subject to applicable law and our Customer agreements.<\/p>\n For more information, please contact\u00a0privacy@www.whispir.com<\/span><\/a>.<\/p>\n The Sites and Services are not intended for use by minors (i.e., children under the age of majority in a particular jurisdiction).\u00a0 Whispir does not knowingly collect personal information from minors.\u00a0 Consistent with the requirements of applicable law, if we learn that a minor has improperly provided us with personal information, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Sites or Services and subsequently will delete that information.<\/p>\n You may request access to the personal information that we hold about you and\/or to make corrections to that information by contacting us (see\u00a0HOW TO CONTACT US<\/a>\u00a0(Section 13 below)).\u00a0 We will respond to all requests for access to or correction of personal information within a reasonable time and in accordance with applicable legal requirements.<\/p>\n Whispir determines the purpose and means of processing personal information about Users and Visitors but Whispir generally processes personal information about End Users only as permitted in our contract with the relevant Customer or as otherwise permitted or instructed by the Customer.\u00a0 If you are an End User that wishes to access or correct the personal information we hold about you, please direct your request to the Customer and we will work with you and the relevant Customer to address such requests as it is the Customer (and not us) that ultimately controls the information we hold about a Customer’s End Users.<\/p>\n If you have a concern or complaint about how we may have handled your personal information, please contact us at\u00a0privacy@www.whispir.com<\/a>\u00a0or by mail to the relevant Whispir entity at the address set out at Section\u00a013<\/a>\u00a0below.\u00a0 When contacting us, please provide as much detail as possible in relation to your concern or complaint.\u00a0 We take all concerns and complaints seriously and respond within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.<\/p>\n\n
1. ARE YOU A CUSTOMER, USER, END USER OR VISITOR?<\/span><\/strong><\/h4>\n
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2. INFORMATION WE COLLECT AND WHY WE COLLECT IT<\/span><\/h4>\n
2.1 We collect the information that you provide to us<\/span><\/h4>\n
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2.2 We collect personal information about Authorized Users<\/span><\/h4>\n
2.3 We automatically collect information about use of the Sites or Services<\/span><\/h4>\n
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2.4 We collect information about use of our Apps<\/span><\/h4>\n
2.5 We collect information from third party sources<\/span><\/h4>\n
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3. HOW WHISPIR SHARES PERSONAL INFORMATION<\/span><\/h4>\n
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4. OUR USE OF COOKIES AND SIMILAR TRACKING TECHNOLOGY<\/span><\/h4>\n
4.1 What are cookies?<\/span><\/h4>\n
4.2 Why does Whispir use cookies and other tracking technology?<\/span><\/h4>\n
5. HOW WHISPIR PROTECTS PERSONAL INFORMATION<\/span><\/h4>\n
6. HOW WHISPIR RETAINS PERSONAL INFORMATION<\/span><\/h4>\n
7. CHILDREN\u2019S PRIVACY<\/span><\/h4>\n
8. ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION\u00a0\u00a0<\/span><\/h4>\n
9. HOW TO MAKE A COMPLAINT<\/span><\/h4>\n