{"id":1061,"date":"2024-07-20T15:21:29","date_gmt":"2024-07-20T05:21:29","guid":{"rendered":"https:\/\/whispir.wpengine.com\/?post_type=terms&#038;p=1061"},"modified":"2024-12-23T14:38:36","modified_gmt":"2024-12-23T03:38:36","slug":"terms-of-service","status":"publish","type":"terms","link":"https:\/\/www.whispir.com\/en-sg\/terms\/terms-of-service","title":{"rendered":"Terms of Service"},"content":{"rendered":"<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">1. Agreement<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.1.\u00a0<\/span>These Terms of Service (\u201c<strong><span class=\"font-bold\">Terms<\/span><\/strong>\u201d), together with any Application Form, exhibits, schedules, attachments and materials that expressly reference these Terms, collectively form the agreement by and between Whispir and Customer (\u201c<strong><span class=\"font-bold\">Agreement<\/span><\/strong>\u201d) that govern Customer\u2019s use of the Whispir Services and the provision by Whispir of Deliverables.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.2.\u00a0<\/span>The Agreement is binding on the parties and deemed to be validly executed on the earlier to occur of the following:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.2.1.\u00a0<\/span>the Customer receives a copy of these Terms and the other applicable Agreement documents, either in hard copy, electronically or by being provided with a hyperlink to them, and the Customer then proceeds to log into or otherwise use any of the Whispir Services or uses any Deliverables; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.2.2.\u00a0<\/span>both parties have signed, either electronically or in hard copy, a document referencing these Terms (including an Application Form or a Statement of Work).<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.3.<\/span>\u00a0Capitalized terms not otherwise defined in these Terms have the meanings ascribed in Section 3.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.<\/span>\u00a0If any provision of the Agreement conflicts with or is inconsistent with any other provision of the Agreement, then the following order of precedence shall apply:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.1.\u00a0<\/span><span class=\"underline\">Schedule 2:<\/span>\u00a0Data Protection Addendum (but solely with respect to Personal Information);<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.2.<\/span>\u00a0these Terms (excluding Schedules);<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.3.<\/span>\u00a0the Application Form;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.4.<\/span>\u00a0<span class=\"underline\">Schedule 1<\/span>: Whispir Product &amp; Services Catalogue;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.5.<\/span>\u00a0any then-current Statement of Work or Service Description;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.6.<\/span>\u00a0any document expressly incorporated by reference in any of the above; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.4.7.<\/span>\u00a0any other exhibit, attachment or document that expressly references the Agreement and is executed by a duly-authorized representative of each of Whispir and Customer, in each case where a provision in a later dated exhibit, attachment or document shall prevail over any conflicting provision in an earlier-dated exhibit, attachment or document.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">2. TERM\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.1.<\/span>\u00a0The Agreement is effective on the date specified in the Application Form (or, if no effective date is specified, the date on which Whispir and Customer execute the Agreement in accordance with Section 1.2) (\u201c<strong><span class=\"font-bold\">Effective Date<\/span><\/strong>\u201d) and continues for the Committed Term unless earlier terminated in accordance with Section 25.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.2.<\/span>\u00a0Either party may elect to not renew the Agreement beyond the Committed Term by providing written notice to the other party at least 30 days prior to the expiration of the Committed Term, in which case the Agreement will end on the last day of the Committed Term.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.3.<\/span>\u00a0If a non-renewal notice has not been issued under Section 2.2, following the end of the Committed Term (unless otherwise agreed in writing by the parties):<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.3.1.<\/span>\u00a0the Agreement (but not a Trial Package) will not expire and will continue indefinitely, subject to Section 2.3.2, until a party terminates the Agreement by providing the other party with 30 days written notice; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.3.2.<\/span>\u00a0the pricing for the Whispir Services will revert to Whispir&#8217;s standard list pricing set out in the Whispir Product &amp; Services Catalogue; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.3.3.<\/span>\u00a0any Trial Packages do not continue and expire at the end of the Committed Term.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">2.4.<\/span>\u00a0In the case of Customer, any notices under Section 2.2 or Section 2.3.2 are to be sent to Whispir at\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"mailto:cancellations@www.whispir.com\" target=\"_blank\" rel=\"noopener noreferrer\">cancellations@www.whispir.com<\/a>.Following receipt of the Customer&#8217;s notice pursuant to Section 2.2 or Section 2.3.2, Whispir will send a confirmatory notice to Customer acknowledging receipt of the non-renewal or termination notice and will confirm the final date that the Whispir Services will be provided under this Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong>3.\u00a0<span class=\"font-bold\">DEFINITIONS\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">1.1.<\/span>\u00a0Capitalized terms not otherwise defined herein have the following meanings.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Acceptable Use Policy\u00a0<\/span>meansthe policy found at\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"https:\/\/www.whispir.com\/acceptable-use\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.whispir.com\/acceptable-use<\/a>.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Accepted<\/span>means the issuance or deemed issuance of a Certificate of Acceptance for a Deliverable.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Acceptance Tests<\/span>\u00a0has the meaning given in Section 9.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Acceptance Test Period<\/span>\u00a0has the meaning given in Section 9.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Access Information\u00a0<\/span>means a username, PIN, password or any combination of the foregoing that Whispirallocates to Customer or Users for the purpose of accessing the Service.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Affiliate<\/span>\u00a0means an entity that controls, is controlled by or under common control with Customer or Whispir (as applicable). For the purposes of this defined term \u201c<strong>control<\/strong>\u201d means ownership of more than fifty (50%) percent of the voting stock or other ownership interest in an entity.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Applicable Data Protection Laws<\/span>\u00a0has the meaning given in the Data Protection Addendum, and includes the Privacy Act 1988 (Cth), the Australian Privacy Principles under that Act, and any other Laws relating to privacy, data protection, surveillance, direct marketing, spam or the handling of personally identifiable information or data by which the relevant party is legally bound to comply with.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Application Form<\/span>\u00a0means the hard copy or electronic application form (as specified by Whispir from time to time) executed by the parties that outlines the party details and other commercial details (such as the Whispir Services being obtained and the Committed Term) and which references or attaches these Terms, as amended pursuant to the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Artificial Intelligence (&#8220;<strong>AI<\/strong>&#8220;)\u00a0<\/span>means a range of technologies, including machine learning, deep learning, learning models and natural language processing (NLP).<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Base Services<\/span>\u00a0means the Whispir Services identified as such in the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Business Day<\/span>\u00a0means any day except Saturdays, Sundays or public holidays in the Governing Location.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Certificate of Acceptance<\/span>\u00a0has the meaning set out in Section 9.4.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Change Event<\/span>\u00a0means a change in Laws affecting the manner in which Whispir provides any of the Whispir Services.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Charges<\/span>\u00a0means the fees for the Whispir Services set forth in the Application Form, then-current Whispir Product &amp; Services Catalogue and SOW, and also includes the Usage Charges.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Committed Term<\/span>\u00a0means the minimum committed period set out in the Application Form or, for Trial Packages initiated on\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"https:\/\/www.whispir.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.whispir.com<\/a>, the number of days offered on\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"https:\/\/www.whispir.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.whispir.com<\/a>.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Compose AI\u00a0<\/span>means the Whispir Compose AI Service that Whispir makes available to our Customers through the Whispir platform.\u00a0 The Whispir Compose AI Service uses AI technology leveraging a third party service provider (OpenAI, L.L.C (<span class=\"font-bold\">OpenAI<\/span>) via OpenAI&#8217;s API).\u00a0 The Compose AI Service is not mandatory and requires activation by a Customer\u2019s authorised representative before it will be made available to the Customer&#8217;s Users.\u00a0 The Whispir Services may be used without enabling the Whispir Compose AI feature.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Confidential Information<\/span>\u00a0means, in relation to a party, any information (a) marked or otherwise designated as confidential or propriety; (b) that is confidential in nature and disclosed by one party to the other in circumstances importing an obligation of confidence; or (c) relating to the financial information, business activities or affairs of a party or any of its Affiliates but does not include information that (v) is or becomes readily available in the public domain other than as a result of a breach of the Agreement; (w) was known to the other party before it received it and is not subject to an existing obligation of confidentiality among the parties; (x) is developed by another party independently of the disclosure;\u00a0 (y) is provided to a party by a third party who or that is not under an obligation of confidence in respect of the information; or (z) Usage Data.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Customer<\/span>\u00a0means the entity identified on the Application Form as a customer of Whispir and any third party authorized by Whispir to, directly or indirectly, access or use the Service pursuant to a reseller, VAR, distributor, channel partner or similar authorized agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Customer Data<\/span>\u00a0means data embodied in any electronic or tangible medium and distributed by Customer via the Service, uploaded to the Service by or on behalf Customer or otherwise made available by or on behalf of Customer to Whispir but excluding Usage Data.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Customer Industry Regulations<\/span>\u00a0means any laws, regulations, government authority requirements and binding codes of practice and standards that are applicable to Customer&#8217;s particular industry or sector in which it conducts business, as may be amended from time to time.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Customer Material<\/span>\u00a0means material (including any text, drawings, multimedia content, software, RSS feeds, websites and databases) that is provided or made available by or on behalf of Customer to Whispir in connection with the Agreement, including any material uploaded to the Service by or on behalf of Customer or Users but excluding Usage Data.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Data Protection Addendum<\/span>\u00a0means the additional terms relating to Personal Information set forth in Schedule 2 as amended from time to time by Whispir in accordance with Section 5.5.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Default Interest Rate<\/span>\u00a0means the lower of: (a) 2% above the official cash rate determined by the Reserve Bank of Australia as at the date interest under this Agreement started accruing; and (b) the maximum rate of interest permitted by Law in the Governing Location.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Defect\u00a0<\/span>means, in relation to the Service or a Deliverable or any part thereof, a failure to perform in any manner that is internally inconsistent or otherwise clearly erroneous.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Deliverable\u00a0<\/span>means all tangible or intangible goods or services made available by Whispir to Customer under the Agreement, including the Software and goods and services produced as a result of Professional Services, that are intended for delivery to Customer by Whispir as defined in the Service Description or SOW.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Effective Date<\/span>\u00a0has the meaning given in Section 2.1.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Force Majeure<\/span>\u00a0means (a) an event which renders a party unable to carry out the whole or any part of the Agreement for any reason beyond its control including (but not limited to) acts of God, natural disasters, epidemics, acts of governments or governmental authorities, strikes or riots, acts of war or terrorism, third party network or telecommunications failures, cyber security attacks inability of suppliers to deliver or provide products or services that occurs without fault on the part of the affected party and any other causes of like nature; and\/or (b) any delay or failure by a third-party service provider of Whispir to provide goods and services to Whispir which renders Whispir unable to carry out the whole or any part of the Agreement, including any failure of Whispir&#8217;s hosting, short message service (SMS), technology, and telecommunications service providers.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Governing Location\u00a0<\/span>means: (a) unless sub-section (b) of this definition applies, Victoria Australia; (b) if executed in New Zealand by a Customer that is a New Zealand company or resident, New Zealand.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Help Desk<\/span>\u00a0means the service that forms part of the Support Services established and operated by or on behalf of Whispir that enables Customer to obtain instructions or advice over the telephone (or email or web queries), in relation to the Service.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Insolvency Event\u00a0<\/span>means, with respect to a party, (a) the party becomes insolvent or is otherwise unable to pay its debts as and when they fall due; (b) the party (or any third party) institutes any insolvency, liquidation, receivership or bankruptcy proceedings with respect to the party, or a voluntary administrator or an administrator of a deed of company arrangement is appointed to all or any part of the property, assets or business of the party; (c) the party makes a general assignment for the benefit of creditors; (d) the party ceases to conduct business; or \u00a9 any event analogous or equivalent to the events described in paragraphs (a) to (d).<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Intellectual Property<\/span>\u00a0means all rights in relation to patents, copyrights, registered designs, registered and unregistered trademarks, trade secrets, knowhow, database rights and all other intellectual property (including any right to register those rights) and Moral Rights, wherever in the world arising.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Invoice<\/span>\u00a0means an invoice sent to Customer setting out Charges payable by Customer and any other amount due to Whispir under the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Laws\u00a0<\/span>means all laws, rules of common law and equity, statutes, regulations, mandatory codes and standards, writs, orders, injunctions, judgments and government authority requirements, each as amended from time to time.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Marketing Message<\/span>\u00a0means a Message that is designed to promote the sale of goods or services.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Material Defect\u00a0<\/span>means a Defect in any Deliverable that has (or would have, if the Deliverable were used by Customer) a substantial adverse impact on the business operations of Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Message\u00a0<\/span>means an SMS (Short Message Service) or MMS (Multimedia Message Service) message sent via a mobile telephone network or an email sent via an email network or a pager message sent via a paging network or a voice message or a fax sent via a telecommunications network via the Service or any internet protocol (\u201c<strong><span class=\"font-bold\">IP<\/span><\/strong>\u201d) based transfer of information using the Internet or any IP-based network.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Message Plan\u00a0<\/span>means the Message Service volume and\/or value committed by Customer in the Application Form during the Term.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Moral Rights<\/span>\u00a0means any of the following rights for a natural person author of the work as recognized under applicable Laws: (a) a right of attribution of authorship; (b) a right not to have authorship falsely attributed; or (c) a right of integrity of authorship.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Non-Excludable Terms<\/span>\u00a0has the meaning given in Section 22.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Personal Information<\/span>\u00a0has the meaning given in the Data Protection Addendum, and includes: (a) &#8216;personal information&#8217; as defined in the Privacy Act 1988 (Cth); and (b) any other information that is regulated by, or under, any Applicable Data Protection Laws.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Personnel<\/span>\u00a0means officers, directors, members, managers, employees, independent contractors, subcontractors, consultants, service providers, authorized representatives, agents, legal advisers and certified public accountants.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Privacy Policy<\/span>\u00a0means Whispir&#8217;s privacy policy available at\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"https:\/\/www.whispir.com\/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\">www.whispir.com\/privacy-policy<\/a>, as amended from time to time by Whispir in accordance with its terms.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Professional Services<\/span>\u00a0means any labor-based services performed on either fixed price or time and materials basis including consulting, implementation, enablement, software development, support or training services provided by or on behalf of Whispir pursuant to an agreed SOW or Service Description.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Service<\/span>\u00a0means access to the editions and modules of Whispir&#8217;s technology platform as selected by Customer in the Application Form or within the self-service platform portal and further described in the Whispir Product &amp; Services Catalogue that is made available via an internet uniform resource locator (URL) or other means as notified by Whispir to Customer from time to time.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Service Description\u00a0<\/span>means the written description for a packaged Professional Service attached to or referenced in an Application Form and\/or the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Service Levels\u00a0<\/span>means the service levels set out in the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Software<\/span>\u00a0means any installed software supplied to Customer by Whispir to access the Service and includes any modification or alteration to such software provided to Customer from time to time.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Statement of Work\u00a0<\/span>(or\u00a0<span class=\"font-bold\">SOW<\/span>)means a document by and between Whispir and Customer that, once executed, forms part of the Agreement and typically defines project-specific scope, activities, deliverables, responsibilities, indicative timelines, pricing, governance and acceptance criteria for Professional Services that Whispir will provide to Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Support Services<\/span>\u00a0means the support services set out in the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Taxes\u00a0<\/span>means a tax, levy, duty, charge, deduction or withholding, however described, imposed by Laws or government agencies, together with any related interest, penalty, fine or other charge, other than GST or income tax.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Term<\/span>\u00a0means the Committed Term and any further period for which the Agreement continues under Section 2.3, if applicable.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Terms<\/span>\u00a0has the meaning given in Section 1.1<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Territory\u00a0<\/span>means the territory set out in the Application Form.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Trial Packages\u00a0<\/span>means a one-time trial of the Service as indicated in the Application Form or that is denoted \u2018Trial Package\u2019 on\u00a0<a class=\"underline font-bold text-body text-primary\" href=\"https:\/\/www.whispir.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.whispir.com<\/a>.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Usage Charges\u00a0<\/span>means fees that are owed by the Customer to Whispir based on consumption of variable metered services (that are not contracted or priced as a pre agreed bundle) including but not limited to Whispir Services such as SMS Messages, Voice, Whatsapp, Delivery Receipts, Compose AI, Verify, Transact, as specified in the Whispir Product &amp; Services Catalogue, Application Form or SOW.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Usage Data<\/span>\u00a0means data that are generated by or derived from Customer\u2019s use of the Service and Whispir&#8217;s monitoring of Customer&#8217;s access to or use of the Service, which are processed by Whispir for Whispir\u2019s analysis, development, improvement, maintenance, auditing of the Service, security and fraud detection and prevention for the Service, and similar technological operational purposes.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">User\u00a0<\/span>means Personnel of Customer and Customer Affiliates who Customer authorizes to use the Service pursuant to the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Whispir<\/span>\u00a0means Whispir Australia Pty Limited (ABN 86 101 853 132) of Level 15, 360 Collins Street, Melbourne, Victoria, 3000. Australia.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Whispir Product &amp; Services Catalogue\u00a0<\/span>means the catalogue that describes the Whispir Services and associated Charges attached as Schedule 1, as updated in accordance with Section 5.5.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">Whispir Services\u00a0<\/span>means the Service, Professional Services, Support Services and other services (whether or not part of a Trial Package) selected by Customer in the Application Form and further described in the Whispir Product &amp; Services Catalogue, together with specifications, documentation and other information, documents, content, technologies, technical or functional descriptions, plans or reports provided or used by Whispir in connection with the Service or otherwise comprise of or relate to the Service, and Usage Data.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">4. WHISPIR SERVICES<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">4.1.<\/span>\u00a0Whispir will provide the Whispir Services to Customer for the Term in accordance with the terms of the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">4.2.<\/span>\u00a0Customer acknowledges and agrees that Whispir\u2019s provision of the Whispir Services relies on third-party services that may be affected by technical problems, telecommunications network coverage, availability issues and similar factors outside Whispir\u2019s reasonable control, such as unsuccessful or untimely termination of Messages on an end-user\u2019s handset; messages not received because the recipient&#8217;s mobile phone memory is full; and inability to track the status of all Messages.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">4.3.<\/span>\u00a0Charges for the Service are based on Messages sent, irrespective of whether they are delivered to or received by the intended recipient.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">4.4.<\/span>\u00a0A Message sent to a group of recipients will be treated as an individual Message sent to each member of the group and charged accordingly.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">5. ADDITION AND REMOVAL OF WHISPIR SERVICES AND CHANGES TO THE AGREEMENT\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">5.1.\u00a0<\/span>Subject to Section 5.4, Customer may request the addition or removal of any of the Whispir Services to be provided or performed under the Agreement by submitting a new Application Form, or by submitting a change request (in such form determined by Whispir from time to time) to Whispir.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">5.2.\u00a0<\/span>Whispir will notify Customer in writing of any associated increase or decrease in the Charges and any other applicable commercial terms as a result of Customer\u2019s request to add or remove Whispir Services. If Customer elects to proceed after receiving details of any changes to the Charges and other commercial terms notified by Whispir in relation to the change, Customer will confirm that it wishes to proceed with the new Application Form or a change request in writing or via Whispir\u2019s online portal.\u00a0 Such change is effective when Whispir agrees in writing to the request or upon confirmation in the Whispir online portal. Whispir will not unreasonably withhold or delay its consent to any such request.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">5.3.\u00a0<\/span>Any new Application Form or change request submitted by Customer that is accepted by Whispir in accordance with Section 5.2 will supersede (or in the case of a change request, vary) any prior Application Form or the relevant Agreement document (for example, a SOW).\u00a0 The parties agree that the Agreement is varied such that any new Application Form or change request accepted by Whispir in accordance with Section 5.2 will form part of the Agreement and supersede any inconsistent term but solely to the extent of the inconsistency.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">5.4.\u00a0<\/span>Customer agrees to procure the Base Services for the Term unless the Agreement is terminated earlier in accordance with Section 25.\u00a0 Customer acknowledges and agrees that Whispir is not required to reduce the level, amount or type of Whispir Services provided by Whispir under the Agreement to a level or an extent that does not include or is less than the Base Services.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">5.5.<\/span>\u00a0Whispir may, on at least 30 days\u2019 prior written notice to Customer (each such notice a \u201c<span class=\"font-bold\">change notice<\/span>\u201d) amend this Agreement.\u00a0 If any change in a change notice: (a) is detrimental to Customer or materially adversely affects Customer\u2019s rights or obligations under this Agreement (other than the Whispir Product and Services Catalogue) or results in a reduction in Whispir&#8217;s obligations or liability under the Agreement (other than the Whispir Product and Services Catalogue); (b) is made to the Whispir Product &amp; Services Catalogue and results in a material degradation in the Services Description, Service Levels, service credits, specifications or performance of Whispir Services (taken as a whole); or (c) increases the unit prices or rates such that the Charges payable by Customer in the upcoming 12-month period increase by more than 20% when compared to the Charges for the previous 12-month period for the equivalent volume and scope of Whispir Services, then Customer may object to the proposed change in writing to Whispir within 30 days after receipt of the change notice.\u00a0 If Customer does not object to a change notice within 30 days after receipt, then the terms of the change notice shall be effective on the date set out in the change notice (such date, the \u201c<span class=\"font-bold\">change effective date<\/span>\u201d), provided that the change effective date must be no less than 30 days after the date of the change notice.\u00a0 Unless Whispir agrees in writing to Customer\u2019s objection, then Customer may, within 30 days after receipt of the change notice, elect to terminate the Agreement on 30 days\u2019 prior written notice to Whispir.\u00a0 If Customer elects to terminate the Agreement pursuant to this Section 5.5, then Whispir will provide Customer with a pro-rata refund of pre-paid fees that relate to the period following the effective date of termination.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">6. SERVICE LEVELS\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">6.1.\u00a0<\/span>Subject to Section 7, Whispir agrees to provide the Whispir Services in accordance with the applicable Service Levels.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">6.2.\u00a0<\/span>Subject to Section 7, if Whispir fails to meet the applicable Service Levels, then, to the extent permitted by Law, Customer&#8217;s sole remedy shall be compensation by Whispir in accordance with the second section of the Whispir Product &amp; Services Catalogue (<span class=\"font-bold\">service credits<\/span>). \u00a0 Service credits will only apply to the billing of the monthly Charges (excluding costs for Support Services) for the Whispir Service that is directly affected by the failure to meet the Service Levels.\u00a0 Other than Whispir&#8217;s obligation to pay Customer any applicable service credits, to the extent permitted by Laws and subject to Section 22, Customer agrees that Whispir is not liable for any other loss or damage arising from or related to delays in sending Messages or a failure to terminate Messages for any reason.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">6.3.\u00a0<\/span>Except as provided in Section 6.2, the terms of this Section 6 supersede any contrary provision of the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">7. EXEMPTIONS TO THE SERVICE LEVELS\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.\u00a0<\/span>Notwithstanding anything to the contrary in the Agreement, to the extent permitted by Law, Customer has no right to make any claim against Whispir for any failure to meet any Service Level under the Agreement in the following circumstances:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.1.\u00a0<\/span>a failure to meet a Service Level that is attributable to Force Majeure or breach of the Agreement by Customer;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.2.\u00a0<\/span>if the Customer has not submitted a written notice to Customer requesting the service credit within 90 days after the end of the calendar month in which the event that gave rise to the service credit claim occurs;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.3.\u00a0<\/span>disconnection and\/or reconnection of the Service due to non-payment of any of the Charges;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.4.\u00a0<\/span>unavailability due to Customer owned and\/or maintained equipment and\/or infrastructure, including Customer Material;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.5.\u00a0<\/span>if a failure to meet any Service Level is caused by Customer\u2019s provision to Whispir of inaccurate, incomplete or untimely information; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.1.6.\u00a0<\/span>if Customer or its Users does not use the Service in accordance with Whispir&#8217;s published documentation or the Acceptable Use Policy.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.2.\u00a0<\/span>Subject to Section 7.4, Whispir shall use its best efforts to restore access to the Service if the Service becomes unavailable.\u00a0 Customer may upon written notice to Whispir terminate the Agreement if:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.2.1.\u00a0<\/span>Whispir is unable to restore access to the Service within five (5) Business Days after the date of commencement of the unavailability the Service provided, however, that the cause of the unavailability is not any of the events or circumstances set out in Sections 7.1 or 7.4; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.2.2.\u00a0<\/span>a Force Majeure event causes or results in Whispir\u2019s inability to restore access to the Service within 30 days.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.3.\u00a0<\/span>If Customer terminates the Agreement pursuant to Section 7.2:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.3.1.\u00a0<\/span>Customer must pay Whispir the Charges up to (but not including) the date on which the Service became unavailable; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.3.2.\u00a0<\/span>Whispir will provide Customer with a pro-rata refund of any pre-paid fees that relate to the period following the effective date of termination.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.\u00a0<\/span>To the maximum extent permitted by Laws and subject to Section 22, Whispir shall not be responsible or liable to Customer for:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.1.\u00a0<\/span>Whispir Service impairments caused by acts within the control of Customer, Customer\u2019s Personnel or Users;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.2.\u00a0<\/span>inter-operability of specific Customer Material, such as internet browsers and email applications;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.3.\u00a0<\/span>interaction with Customer\u2019s service providers, networks or informational or computing resources; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.4.\u00a0<\/span>Customer&#8217;s reliance on third-party services to access the Service.<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">7.4.5.\u00a0<\/span>performance impairments caused by the Internet, telecommunications networks or other Force Majeure events.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">8. USERS<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.1.\u00a0<\/span>Whispir will allow Users to access and use the Service on behalf of Customer.\u00a0 Customer is responsible and liable for all acts and omissions of Users in connection with their use of the Whispir Services as if such acts and omissions were acts and omissions of Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.2.\u00a0<\/span>Customer may add, cancel or amend the provision of the Service to Users from self-provisioning tools offered through the Service or otherwise upon advance written notice to Whispir.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.3.\u00a0<\/span>Customer must ensure that all information received by or on behalf of Whispir from or about Users is accurate, and is kept up-to-date. Whispir is not responsible or liable for the accuracy of User information.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.4.\u00a0<\/span>Customer agrees to pay all Charges as set forth in an Application Form relating to Users who have access to the Service.\u00a0 Whispir may limit or suspend access to the Service by any particular User if Whispir reasonably suspects the User has breached the terms of this Agreement or the Acceptable Use Policy and will provide written notice to Customer if it does so. Whispir will allow the suspended User to regain access to the Service once Whispir is satisfied (acting reasonably) that the issue giving rise to the limitation or suspension has been rectified or addressed.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.5.\u00a0<\/span>Customer agrees to pay all additional Charges if the addition of new Users results in the need to upgrade to the next edition of the Service as set forth in the Whispir Product &amp; Services Catalogue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.6.\u00a0<\/span>Customer agrees to take all reasonable steps to prevent unauthorized use of the Service and to ensure that the Access Information of Customer and Users is not disclosed to a third party or otherwise compromised.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">8.7.\u00a0<\/span>Customer must promptly notify Whispir if Customer becomes aware of any use of the Service by a User in breach of the Agreement or contrary to the Acceptable Use Policy or if Customer becomes aware of an actual or suspected compromise to Customer Data or the Service.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">9. PROFESSIONAL SERVICES<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.1.\u00a0<\/span>The terms of this Section 9 shall only apply to Professional Services purchased by Customer.\u00a0 During the Term, Customer may purchase Professional Services for the Charges and on terms set out in the Whispir Product &amp; Services Catalogue or a SOW (as applicable).<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.2.\u00a0<\/span>All Deliverables will be presented to Customer by Whispir for review and acceptance.\u00a0 Customer will have five (5) Business Days to test and Accept or reject the Deliverables (\u201c<strong><span class=\"font-bold\">Acceptance Test Period<\/span><\/strong>\u201d) to ensure that the Deliverables are free from all Material Defects (\u201c<strong><span class=\"font-bold\">Acceptance Tests<\/span><\/strong>\u201d).\u00a0 The Acceptance Test Period shall commence immediately upon delivery of each Deliverable to Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.3.\u00a0<\/span>During each Business Day of an Acceptance Test Period, Whispir will, upon reasonable request, provide Customer with assistance for its conduct of the Acceptance Tests.\u00a0 Customer will pay for reasonable travel and accommodation costs (that Customer has pre-approved) of Whispir&#8217;s Personnel who are on Customer&#8217;s premises in accordance with this Section 9.3.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.4.\u00a0<\/span>During the Acceptance Test Period, Customer must give notice in writing to Whispir:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.4.1.\u00a0<\/span>of any Material Defect, which must include a reasonably detailed written description of each Material Defect. Customer must provide any further information relating to any Material Defect that is reasonably requested by Whispir; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.4.2.\u00a0<\/span>that the Acceptance Tests are complete and the Deliverables are free from all Material Defects (\u201c<strong><span class=\"font-bold\">Certificate of Acceptance<\/span><\/strong><span class=\"font-bold\"><span class=\"italic\">&#8220;<\/span><\/span>).<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.5.\u00a0<\/span>A Certificate of Acceptance for the Deliverable is deemed provided ten (10) Business Days after the end of the Acceptance Test Period for any Deliverable that Customer has not either rejected in writing or provided a Certificate of Acceptance pursuant to Section 9.4.2 or, if earlier, the date on which Customer first uses the Deliverable outside of the test environment.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.6.\u00a0<\/span>If Customer gives notice of a Material Defect to Whispir under Section\u00a09.4.1, then Whispir shall use its best efforts to promptly correct the Material Defects and give notice to Customer stating when the Deliverable is ready for further Acceptance Tests.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.7.\u00a0<\/span>When a rejected Deliverable is ready for Acceptance Tests, unless Section 9.8.1 or 9.8.2 applies, Whispir shall present to Customer for review and acceptance in accordance with the procedure set out in Sections 9.2 thru 9.6 above, and Customer shall repeat the procedure for Acceptance Testing in accordance with Sections\u00a09.2 thru 9.7 again.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.8.\u00a0<\/span>If the same Deliverable is not Accepted on three or more occasions after applying the procedure in Sections\u00a09.2 thru 9.7 and the Deliverable still contains a Material Defect:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.8.1.\u00a0<\/span>the Customer may Accept the Deliverable in its current form, subject to the parties agreeing to a reasonable reduction in the fees payable for the Deliverable; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.8.2.\u00a0<\/span>either party may terminate the provision of the relevant Professional Services (or the Professional Services component of the SOW) to which the rejected Deliverable relates by notice in writing to the other party, and Whispir will not charge the Customer the applicable fees relating to the Deliverable (or if fees have already been paid for the Deliverable, Whispir will reimburse Customer for the fees paid for such Deliverable).<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">9.9.\u00a0<\/span>Upon request from Customer and as part of the Professional Services, Whispir may, in its sole discretion, conduct a discrete project to certify that the Whispir Services meet specific requirements as identified by Customer in writing.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">10. FEES\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">10.1.\u00a0<\/span>Whispir will charge Customer the Charges set forth in the Whispir Product &amp; Services Catalogue or the Application Form (if different from the Whispir Product &amp; Services Catalogue) and in accordance with Section 10.4.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">10.2.\u00a0<\/span>Customer will reimburse Whispir for its pre-approved and reasonably-documented travel and accommodation expenses necessary to perform the Whispir Services, including assistance with Customer\u2019s conduct of the Acceptance Tests in accordance with Section 9.3 above.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">10.3.\u00a0<\/span>The Charges in Whispir Product &amp; Services Catalogue may be adjusted in accordance with Section 5.5.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">10.4.\u00a0<\/span>Whispir will commence charging the Charges immediately upon delivery of Access Information to Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">11. PAYMENT<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.1.\u00a0<\/span>Customer must pay the Charges for the Whispir Services in the Invoice no later than 30 days after the date of the Invoice.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.\u00a0<\/span>An Invoice for all Charges for Whispir Services is sent monthly in advance except that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.1.\u00a0<\/span>Usage Charges that are invoiced thirty (30) days in arrears.<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.2.\u00a0<\/span>Professional Services are invoiced fifty percent (50%) in advance (non-refundable deposit) and fifty percent (50%) on the earlier of:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.2.1.\u00a0<\/span>the date that Customer issues the Certificate of Acceptance for all Deliverables presented to Customer by Whispir for review and acceptance pursuant to Section 9.2; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.2.2.\u00a0<\/span>six (6) months after the date that Customer agreed to procure these Professional Services (such as pursuant to a Statement of Work or Application Form), whether or not all Professional Services have been utilized by Customer.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.2.3.<\/span>Upon Customer&#8217;s request, Whispir may submit for payment an Invoice to Customer for 12 months of Charges in advance or the Charges for the full Term of the Agreement in advance, as specified in the Application Form.\u00a0 In such cases, any Usage Charges (not covered by any pre-payment) would still be Invoiced to Customer in accordance with Section 11.2.1.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.3.\u00a0<\/span>If Whispir identifies that Charges in an Invoice are incorrect, then Whispir will Invoice Customer the additional Charges or provide a credit to Customer (as applicable) in the subsequent Invoice, and provide Customer sufficient evidence of these Charges.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">11.4.\u00a0<\/span>Whispir\u2019s business records are sufficient evidence of the amount payable unless Customer can demonstrate, with reasonably-detailed documentation, that the records are incorrect.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">12. LATE PAYMENT<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">12.1.\u00a0<\/span>If a party (<span class=\"font-bold\">defaulting party<\/span>) fails to pay any amount owing to the other party under this Agreement (<span class=\"font-bold\">outstanding amount<\/span>) by the due date for payment (excluding any amount that is the subject of a bona fide dispute notified by the defaulting party to the other party before the due date for payment), then the other party may charge the defaulting party interest on the outstanding amount at the Default Interest Rate\u00a0 calculated daily from the due date until the date payment in full is made as set out in Section 12.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">12.2.\u00a0<\/span>The interest set out in Section 12.1 may be charged in relation to each calendar month during which the outstanding amount is overdue.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">13. TAXES<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.1.\u00a0<\/span>Unless otherwise expressly stated, all amounts stated to be payable in this Agreement are exclusive of &#8216;goods and services taxes, value added tax or similar indirect taxes (<span class=\"font-bold\">GST<\/span>).<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.2.\u00a0<\/span>If GST is imposed on any sale or supply made under or in accordance with this Agreement under any applicable law (<span class=\"font-bold\">Taxable Supply<\/span>), the recipient of the Taxable Supply must pay to the supplier an additional amount equal to the GST payable in respect of the Taxable Supply.\u00a0 Payment of the additional amount must be made at the same time as payment for the Taxable Supply is required under this Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.3.\u00a0<\/span>If this Agreement requires a party (<span class=\"font-bold\">first party<\/span>) to pay for, reimburse or contribute to any expense, loss, indemnity or outgoing (<span class=\"font-bold\">Reimbursable Expense<\/span>) suffered or incurred by another party, the amount required to be paid, reimbursed or contributed by the first party will be the sum of:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.3.1.\u00a0<\/span>the amount of the Reimbursable Expense less the GST related credits (if any) to which the other party is entitled in respect of the Reimbursable Expense; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.3.2.\u00a0<\/span>if the other party\u2019s recovery from the first party constitutes a Taxable Supply, any GST payable in respect of that supply.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.4.\u00a0<\/span>In this clause, words or expressions that have a defined meaning in the\u00a0<span class=\"italic\">A New Tax System (Goods and Services Tax) Act 1999 (Cth)<\/span>\u00a0or in the applicable GST law, shall have the same corresponding meanings, unless the context suggests otherwise.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.5.\u00a0<\/span>Subject to this Section 13, Customer is responsible for payment of all Taxes that arise as a result of or in connection with the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">13.6.\u00a0<\/span>If Customer is required by Law to make any deduction or withholding on account of any Taxes from payments due under this Agreement, the Customer must increase the payment due so that, after deducting or withholding such Tax, Whispir receives an amount equal to the amount it would have received had no deduction or withholding been made.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">14. CUSTOMER\u2019S OBLIGATIONS\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.\u00a0<\/span>Customer must:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.1.\u00a0<\/span>not resell or make the Service (including the Software) or Deliverables available to any third party, other than a User, without Whispir\u2019s prior written consent;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.2.\u00a0<\/span>at its own expense, procure and maintain any hardware, software or facilities, and maintain at its own expense all licenses, permissions and approvals necessary for Customer to receive and use the Whispir Services in compliance with all Laws including any Customer Industry Regulations;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.3.\u00a0<\/span>promptly identify and report to Whispir any issue with the Whispir Services;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.4.\u00a0<\/span>provide all reasonable assistance and resources to Whispir or its representatives for the purpose of maintaining the Service and comply with any reasonable request issued by Whispir pertaining to the correction of any issue with the Service or the Whispir Services generally;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.5.\u00a0<\/span>comply with the Acceptable Use Policy and all other reasonable policies and procedures notified in writing to Customer (including as published on Whispir.com), as updated by Whispir from time to time in accordance with and subject to Section 5.5; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">14.1.6.\u00a0<\/span>not perform system load, stress tests, security scans or penetration testing against the Service without obtaining express written approval from and co-ordination with Whispir prior to each instance of such a test or scan being conducted (as this may affect the Service).<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">15. RESTRICTIONS ON USE OF THE SERVICE\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.\u00a0<\/span>Customer must ensure that Customer and Users do not use the Service in breach of the Acceptable Use Policy, or to send, receive or transmit Messages that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.1.\u00a0<\/span>are for any illegal purpose or in a way contrary to any Laws (including privacy, spam, marketing and telecommunications laws) or Customer Industry Regulations, including those Laws and Customer Industry Regulations applicable in the Territory;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.2.\u00a0<\/span>are defamatory, offensive, abusive, indecent, sexually explicit, menacing or harassing or cause damage or injury to any person or property;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.3.\u00a0<\/span>infringe any third party rights, including any Intellectual Property rights or Moral Rights;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.4.\u00a0<\/span>represent (by act or omission, unless accurate) that Whispir, its network suppliers or any other person created, endorses, has reviewed, or is in any way involved in the production of Customer Data;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.5.\u00a0<\/span>are for the provision of emergency call services (e.g., 999, or 000);<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.6.\u00a0<\/span>contain a Marketing Message, unless the message conforms to the applicable Laws (including privacy, spam, marketing and telecommunications laws) for sending Marketing Messages, including those Laws applicable in the Territory\u00a0 and any Customer Industry Regulations;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.7.\u00a0<\/span>affects the availability of the Service or causes interference to the normal operation of a telecommunications network or equipment;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.8.\u00a0<\/span>result in the sending of a \u201c<strong>virus<\/strong>\u201d, \u201c<strong>worm<\/strong>\u201d or \u201c<strong>trojan<\/strong>\u201d or similar program;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.9.\u00a0<\/span>impersonate another person or entity or are misleading or deceptive as to Customer\u2019s (or the sender&#8217;s) identity; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.1.10<\/span>tamper with, hinder the operation of or make unauthorized modifications to the Service or Software.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">15.2.\u00a0<\/span>Customer must use reasonable endeavours to report problems with the Service to the Help Desk within twenty-four (24) hours of becoming aware of such problem. Customer must not attempt to rectify (or permit any other person to attempt to rectify) any such problem. If Customer or a third party interferes with the Service or Software with or without Whispir\u2019s written approval, without limiting Whispir&#8217;s other rights and remedies, Whispir will not be liable for any damage to or the costs and expenses of rectifying the Service and all such reasonable costs and expenses must be borne by Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">16. SOFTWARE, LICENSE AND INTELLECTUAL PROPERTY<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.1.\u00a0<\/span>Whispir grants Customer, in consideration of Customer&#8217;s performance of its obligations under the Agreement, a non-exclusive, non-transferrable, non-sublicensable, revocable and limited license in the Territory for the Term:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.1.1.\u00a0<\/span>to access and use the Service, and to permit the Users to do so solely in connection with Customer&#8217;s business purposes, subject to compliance with the Agreement;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.1.2.\u00a0<\/span>to use and have the benefit of Whispir Services and the Deliverables (other than Software) to the extent required for Customer to access and use the Service; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.1.3.\u00a0<\/span>to install and use the Software, to the extent required for Customer to access and use the Service.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\">Whispir reserves all rights not expressly granted in this Section 16.1 and no rights are granted by implication.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.\u00a0<\/span>Except with Whispir\u2019s prior written consent, Customer must not:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.1.\u00a0<\/span>translate, copy, modify or create derivative works or improvements of the Whispir Services;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.2.\u00a0<\/span>reverse engineer, decode, adapt, create derivative works of, decompile or disassemble any part of the Software or Whispir Services, or otherwise attempt to gain access to the source code of the Software (or the underlying ideas, algorithms, structure or organization of the object code in the Software) or Service in whole or in part (<span class=\"font-bold\">prohibited uses<\/span>) unless expressly required by Laws. The foregoing restriction does also not apply to the extent Whispir is prohibited from restricting such use under relevant copyright laws. Customer shall notify Whispir prior to exercising any right at Laws to undertake such prohibited uses;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.3.\u00a0<\/span>bypass or breach any security device or protection used by the Software or Service, access or use the Whispir Services other than by a User through the use of his or her own then valid Access Credentials to the extent permitted by the terms of the Agreement or use the Whispir Services for the benefit of any third party;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.4.\u00a0<\/span>input, upload, transmit, or otherwise provide to or through the Service, any information or materials that are unlawful or injurious, or contain, transmit or activate any harmful code;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.5.\u00a0<\/span>damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Whispir Services, or Whispir&#8217;s provision of services to any third party, in whole or in part;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.6.\u00a0<\/span>remove, delete, alter or obscure any trademarks, specifications, documentation, warranties, or disclaimers, or any copyright, trademark, patent or other Intellectual Property or proprietary rights notices from any Whispir Services, including any copy thereof;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.7.\u00a0<\/span>access or use the Whispir Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property right or other right of any third party (including by any unauthorised access to, misappropriation, use, alteration, destruction or disclosure of the data of any other Whispir customer), or that violates any applicable Laws or Customer Industry Regulations;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.8.\u00a0<\/span>access or use the Whispir Services for purposes of competitive analysis of the Whispir Services, the development, provision or use of a competing software service or product or any other purpose that is to Whispir&#8217;s detriment or commercial disadvantage;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.9.\u00a0<\/span>rent, lease, lend, sell, assign, distribute, publish, transfer, sub-license or make available Whispir Services to any person in connection with the internet or any time-sharing, service bureau, software as a service, cloud, or other technology or service; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.2.10.\u00a0<\/span>otherwise access or use the Whispir Services beyond the scope of the authorisation granted in the Agreement.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.3.\u00a0<\/span>Unless otherwise agreed, Customer will be responsible for the installation of the Software.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">16.4.\u00a0<\/span>All rights (including Intellectual Property rights) in the Deliverables, Whispir Services and Software are owned by Whispir and its licensors. Customer understands and agrees that nothing in the Agreement transfers or assigns any Intellectual Property rights in or relating to any part of the Deliverables, Whispir Services or Software to Customer, whether expressly, by implication, estoppel or otherwise. Customer hereby irrevocably assigns to Whispir all rights in and to Usage Data (if and to the extent applicable).<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">17. CUSTOMER MATERIAL<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.1.\u00a0<\/span>Customer is solely responsible for obtaining, maintaining and using any Customer Material used in connection with the Whispir Services and Software and ensuring that such Customer Material and any person\u2019s use of that Customer Material with the Services and Software:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.1.1.\u00a0<\/span>complies with Laws (including privacy, spam, marketing and telecommunications laws) and Customer Industry Regulations;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.1.2.\u00a0<\/span>complies with the terms of any license under which the Customer Material is provided;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.1.3.\u00a0<\/span>does not infringe the rights (including Intellectual Property rights and Moral Rights) of any third party; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.1.4.\u00a0<\/span>does not disrupt the proper functioning of the Service for Customer or any other person.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">17.2.\u00a0<\/span>Customer will retain all Intellectual Property rights in the Customer Data and Customer Material.\u00a0 Customer grants to Whispir (or will ensure the grant of) a royalty-free, non-exclusive and worldwide right and licence (including the right to sublicense through multiple tiers) to use the Customer Data and Customer Material to perform its obligations, and exercise its rights, as set out in the Agreement and the Data Protection Addendum. Customer acknowledges and agrees that Whispir may use for any purpose Usage Data and other data that does not identify Customer and data that is not Personal Information.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">18. ACCESS INFORMATION\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">18.1.\u00a0<\/span>Customer is responsible for keeping all Access Information secure and protected from unauthorised use.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">18.2.\u00a0<\/span>Unless otherwise notified in accordance with Section 18.3, Whispir is entitled to treat any access with the use of the Access Information as access authorised by Customer and Whispir is not required to verify that authority.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">18.3.\u00a0<\/span>Customer must notify Whispir immediately if Customer becomes aware of any access to the Access Information by unauthorised persons or any unauthorised access to information intended for Customer.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">19. CONFIDENTIALITY<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.1.\u00a0<\/span>Each party (<span class=\"font-bold\">receiving party<\/span>) must:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.1.1.\u00a0<\/span>keep the other party\u2019s Confidential Information secret and confidential;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.1.2.\u00a0<\/span>not access, use or reproduce the other party\u2019s Confidential Information for any purpose other than to the extent required to perform the receiving party&#8217;s obligations or exercise the receiving party&#8217;s rights under the Agreement, nor assist or permit any other person to do so;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.1.3.\u00a0<\/span>not disclose the other party\u2019s Confidential Information except as permitted under the Agreement; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.1.4.\u00a0<\/span>take all steps reasonably necessary to safeguard the other party\u2019s Confidential Information from unauthorised access, use or disclosure.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.2.\u00a0<\/span>A receiving party may only disclose the other party\u2019s Confidential Information:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.2.1.\u00a0<\/span>on a confidential basis to those of its Personnel who need to know the Confidential Information for the purposes of exercising the receiving party&#8217;s rights or performing the receiving party&#8217;s obligations under the Agreement. A party is liable for any unauthorised access, use or disclosure by its Personnel of the other party\u2019s Confidential Information;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.2.2.\u00a0<\/span>if disclosure is required by Laws or the rules of any stock exchange, provided that it first notifies the other party of the required disclosure (or if prior notice is not permitted by such Laws or rules, as soon as practicable after making the disclosure) and only discloses the minimum amount of information required to comply with the Laws or rule; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.2.3.\u00a0<\/span>with the prior written consent of the other party.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.3.\u00a0<\/span>A receiving party who has received Confidential Information from the other party under the Agreement must, on the request of the other party, either (i) deliver to the other party within a reasonable time frame all copies of documents or other materials containing Confidential Information of the other party in its power, possession or control or (ii) destroy all copies of documents or other materials containing Confidential Information of the other party in its power, possession or control and certify in writing it has done so, and procure the same from any persons who have received Confidential Information from it.\u00a0 This Section 19 will not be breached by a party retaining a copy of Confidential Information to comply with a legal requirement to do so.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.4.\u00a0<\/span>Each party acknowledges that monetary compensation may not be a sufficient remedy for any breach of the Agreement and that the other party may seek and obtain specific performance or injunctive relief as a remedy for any breach or threatened breach of the Agreement, in addition to any other remedies available under Laws.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">19.5.\u00a0<\/span>The parties&#8217; obligations under this Section 19 survive after the expiration or any earlier termination of the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">20. PRIVACY<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.1.\u00a0<\/span>Whispir will comply with Applicable Data Protection Laws applicable to Whispir in connection with the performance of its obligations under this Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.2.\u00a0<\/span>Whispir processes Personal Information pursuant to terms of the Privacy Policy and Data Protection Addendum.\u00a0 If the Privacy Policy and Data Protection Addendum conflict, the terms of the Data Protection Addendum shall control but solely to the extent of the conflict.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.3.\u00a0<\/span>Whispir will maintain reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data as described in the Data Protection Addendum, including measures for preventing unauthorized access, use, modification and disclosure of Customer Data.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.4.\u00a0<\/span>Whispir will only collect, hold, use, store, disclose and otherwise process Customer Data in accordance with the Data Protection Addendum and as otherwise required to perform its obligations under the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.\u00a0<\/span>Notwithstanding any other provision of the Agreement:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.1.\u00a0<\/span>Customer represents and warrants that it will, prior to providing Customer Data to Whispir, obtain all necessary consents and approvals from, and make any notifications to, any individuals to whom the Customer Data relates as required by Laws (including privacy, spam, marketing and telecommunications laws) and Customer Industry Regulations:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.1.1.\u00a0<\/span>for Customer to use the Service to send Messages to its customers the subject of the Customer Data, including any Marketing Messages it elects to send; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.1.2.\u00a0<\/span>to allow Whispir to collect, hold, use, store, disclose and otherwise process any Customer Data in the manner contemplated by the Agreement;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.2.\u00a0<\/span>Customer must at all times comply with all Applicable Data Protection Laws in relation to Customer Data, its use of the Service and in relation to any Personal Information that Whispir provides or discloses to Customer;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.3.\u00a0<\/span>Customer represents and warrants that the notifications, approvals and consents referred to in Section 20.5.1 will have been made and obtained in such a manner that Whispir is not required by Laws to itself directly notify, or obtain the consent of, the relevant individuals to whom the Personal Information relates in order for Whispir to provide the Whispir Services to Customer in accordance with the terms of the Agreement and the Data Protection Addendum; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.5.4.\u00a0<\/span>Customer must promptly notify Whispir if Customer no longer holds any necessary consents or approvals to use any individual&#8217;s Personal Information contained in any Customer Data (including to send Messages to such individuals), and Customer must immediately cease to use the Service in respect of any such individual.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">20.6.\u00a0<\/span>Whispir may, in accordance with and subject to Section 5.5, vary the Data Protection Addendum upon written notice to Customer including where necessary to comply with Applicable Data Protection Laws.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">21. WARRANTIES\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.1.\u00a0<\/span>Each party warrants to the other that it is duly authorised to enter into and perform the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.2.\u00a0<\/span>Subject to Section 22, Whispir does not warrant that the Service and Deliverables will operate free from defects, bugs or errors. Customer is responsible to ensure that the Software is compatible with any hardware, software, accessory or services supplied to or on behalf of Customer by third parties.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.3.\u00a0<\/span>Whispir warrants that the Professional Services will be performed in a competent and workmanlike manner in accordance with accepted industry standards and practices and all material requirements set forth in the SOW or Service Description. Customer will notify Whispir of any breach within 30 days after performance of the non-conforming Professional Services. On receipt of such notice, Whispir, at its option, will either use commercially-reasonable efforts to re-perform the Professional Services in conformance with these warranty requirements or will terminate the affected Professional Services and refund to Customer any amount paid for the nonconforming Professional Services.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.4.\u00a0<\/span>In addition to warranties set forth above, Customer warrants that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.4.1.\u00a0<\/span>it has obtained all necessary consents, licenses, permits and approvals to receive the Whispir Services;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.4.2.\u00a0<\/span>it is not in breach of any undertaking, obligation or arrangement (whether written or otherwise) or in breach of Laws in entering into the Agreement; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.4.3.\u00a0<\/span>the use of Customer Material and Customer Data in connection with the Whispir Services, including the Service and Software, does not breach any obligation or arrangement (whether written or otherwise), any Laws (including privacy, spam, marketing and telecommunications laws) or Customer Industry Regulations.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.5.\u00a0<\/span>In addition to warranties set forth above, Whispir warrants that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.5.1.\u00a0<\/span>it has obtained all necessary consents, licenses, permits and approvals to provide the Whispir Services; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.5.2.\u00a0<\/span>it is not in breach of any undertaking, obligation or arrangement (whether written or otherwise) or in breach of Laws in entering into the Agreement.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.6.\u00a0<\/span>To the maximum extent permitted by Laws, and subject to Section 22, Whispir:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.6.1.\u00a0<\/span>makes no representation with regard to any third-party content offered or made available or accessible by the Service;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.6.2.\u00a0<\/span>shall not be liable for Customer&#8217;s reliance on or use of such third party content offered or made available or accessible using the Service; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">21.6.3.\u00a0<\/span>does not make any warranties in respect of services provided by third parties or Customer&#8217;s reliance on third party services to access the Service.\u00a0 Customer must only access the Service by directly accessing Whispir&#8217;s website or using applications created or authorised by Whispir.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">22. NON-EXCLUDABLE TERMS<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.1.\u00a0<\/span>CUSTOMER MAY HAVE STATUTORY RIGHTS AND WARRANTIES UNDER APPLICABLE LAWS INCLUDING CONSUMER GUARANTEES UNDER THE AUSTRALIAN CONSUMER LAW, WHICH CANNOT LAWFULLY BE EXCLUDED.\u00a0 NOTHING IN THIS AGREEMENT HAS THE EFFECT OF EXCLUDING, RESTRICTING OR MODIFYING SUCH STATUTORY RIGHTS, WARRANTIES OR CONSUMER GUARANTEES.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.2.\u00a0<\/span>All implied terms, conditions, guarantees and warranties that otherwise apply to or arise out of the Agreement are excluded other than:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.2.1.\u00a0<\/span>those expressly set out in the terms of the Agreement; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.2.2.\u00a0<\/span>any term, condition, guarantee or warranty which cannot lawfully be excluded or modified by agreement including the consumer guarantees under the\u00a0<span class=\"italic\">Competition and Consumer Act 2010\u00a0<\/span>(Cth) (<span class=\"font-bold\">\u201cNon-Excludable Terms\u201d<\/span>).<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.3.\u00a0<\/span>If a party is liable for a breach of a Non-Excludable Term, where it is permissible to limit liability for such Non-Excludable Term, that party&#8217;s liability is limited (at its option, acting reasonably) to:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.3.1.\u00a0<\/span>in relation to goods, replacing or repairing the goods, or paying the costs of replacing or repairing the goods; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">22.3.2.\u00a0<\/span>in relation to services, the re-supply of services or the payment of the cost of having the services resupplied.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">23. INDEMNITY<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.1.\u00a0<\/span>Whispir indemnifies Customer for any damages awarded or settlement agreed as a result of any claim against Customer or any of its Affiliates (<span class=\"font-bold\">those indemnified<\/span>) by a third party that the Whispir Services or Deliverables infringe a third party&#8217;s Intellectual Property rights, provided that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.1.1.\u00a0<\/span>Customer notifies Whispir promptly of any such claim;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.1.2.\u00a0<\/span>Whispir is given sole control of the defense and\/or settlement of the claim (and the legal costs of Whispir defending and settling the claim are to be borne by Whispir); and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.1.3.\u00a0<\/span>those indemnified (at Whispir&#8217;s cost) fully co-operate and provide all reasonable assistance to Whispir in the defense or settlement of such claim.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.2.\u00a0<\/span>Whispir shall have no obligations under Section 23.1 to the extent that a claim is based on:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.2.1.\u00a0<\/span>the combination, operation or use of the Whispir Services or Deliverables with other data, products, software, processes, materials or services not provided or authorised by Whispir, if such infringement would have been avoided in the absence of such combination, operation or use;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.2.2.\u00a0<\/span>any unauthorised use of the Whispir Services or Deliverables, including use of the Whispir Services or Deliverables by Customer or a User in any manner inconsistent with the Agreement, if such infringement would have been avoided in the absence of such unauthorised use;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.2.3.\u00a0<\/span>modification of the Whispir Services or Deliverables by a party other than Whispir if such infringement would have been avoided in the absence of such modification; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.2.4.\u00a0<\/span>Customer Data or Customer Materials.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.\u00a0<\/span>Customer indemnifies Whispir from and against any claims by third parties against Whispir or any of its Affiliates (<span class=\"font-bold\">those indemnified<\/span>) from and against any loss (including legal costs), damage, cost, fine, penalty or expense suffered or incurred by those indemnified in connection with:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.1.\u00a0<\/span>any breach by Customer of Section 14.1.1, 14.1.2, 15.1, 16.2 or 17.1; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.\u00a0<\/span>any claim or allegation by a third party including investigations and actions by a regulator (<span class=\"font-bold\">Third Party Claim<\/span>) against any of those indemnified that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.1.\u00a0<\/span>the collection, use, disclosure or processing of any Customer Data, or the sending of any Messages, infringes a third party&#8217;s rights (including privacy, Intellectual Property rights or Moral Rights), breaches Laws (including privacy, spam, marketing and telecommunications laws) or any Customer Industry Regulations; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.2.\u00a0<\/span>the use, disclosure or dissemination of any Customer Material infringes a third party&#8217;s rights (including privacy and Intellectual Property rights), breaches Laws (including privacy, spam, marketing and telecommunications laws) or Customer Industry Regulations,<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\">provided that:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.2.1.\u00a0<\/span>Whispir must notify Customer promptly of any Third Party Claim referred to in Section 23.3.2 or any event that would require indemnification under Section 23.3.1;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.2.2.\u00a0<\/span>Customer is given sole control of the defense and\/or settlement of any Third Party Claim referred to in Section 23.3.2; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">23.3.2.2.3.\u00a0<\/span>Whispir (at Customer&#8217;s cost) fully co-operates and provides all reasonable assistance to Customer in the defense or settlement of such Third Party Claim.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">24. LIABILITY<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.1.\u00a0<\/span>A party will not be liable to the other party for any delay or failure to perform its obligations under the Agreement if the delay or failure is due to a Force Majeure. The party impacted by the Force Majeure must promptly notify the other party as soon as reasonably practicable of a failure or delay caused by a Force Majeure.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.2.\u00a0<\/span>To the full extent permitted by Laws but subject to Section 22:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.2.1.\u00a0<\/span>a party will not be liable to the other party in respect of any claim arising under or in connection with the Agreement in contract, tort (including negligence) statute or otherwise for any loss of profit, data, goodwill or business, for any interruption to business, for any failure to realize anticipated savings or for any consequential, indirect, exemplary, special, punitive or incidental damages;\u00a0 and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.2.2.\u00a0<\/span>a party&#8217;s total aggregate liability to the other party for any loss or damage of any kind suffered or incurred by the other party whether arising in contract, tort (including negligence), under statute or otherwise arising under or in connection with the Agreement is limited to an amount equal to the Charges paid by Customer under the Agreement in the 12-month period immediately preceding the event to which the liability relates.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.\u00a0<\/span>The limitations and exclusions of liability in the Agreement do not apply to limit or exclude a party&#8217;s liability:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.1.\u00a0<\/span>arising from such party\u2019s gross negligence or wilful misconduct;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\">\u00a0<span class=\"font-bold\">24.3.2.<\/span>for the payment of Charges due and payable by Customer under the Agreement;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.3.\u00a0<\/span>for death or personal injury of any person that is caused by that party (or its employees or contractors) when on the other party&#8217;s premises;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.4.\u00a0<\/span>for loss of, or damage to, any property that is caused by that party (or its employees or contractors) when on the other party&#8217;s premises;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.5.\u00a0<\/span>for fraud or repudiation;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.6.\u00a0<\/span>for infringement of the other party&#8217;s Intellectual Property rights;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.7.\u00a0<\/span>under an indemnity given by that party under the Agreement; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.3.8.\u00a0<\/span>for liability that cannot be excluded or limited under Laws.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.4.\u00a0<\/span>The liability of a party under this Agreement, whether in contract or tort (including negligence), or under an indemnity, for any loss, damage or claim that is incurred by the other party will be reduced proportionately to the extent caused or contributed to by any negligent or unlawful act or omission of the other party (or its Affiliates or any Personnel) or due to the other party&#8217;s breach of this Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">24.5.\u00a0<\/span>A party who suffers loss or damage in connection with this Agreement must use reasonable steps to mitigate such loss or damage. The other party will not be responsible (including under an indemnity) for any loss or damage to the extent that the injured party could have avoided or reduced the amount of the loss or damage by taking reasonable steps to mitigate its loss.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">25. TERMINATION AND SUSPENSION\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.1.\u00a0<\/span>Neither party has a right to terminate the Agreement without cause during the Committed Term. Following the Committed Term, either party may terminate the Agreement without cause by notifying the other party in accordance with Section 2.3.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.2.\u00a0<\/span>Without limiting Whispir&#8217;s other rights and remedies in relation to the Agreement, Whispir may suspend the Service immediately and\/or terminate the Agreement on written notice to Customer:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.2.1.\u00a0<\/span>if Customer fails to rectify a breach of the Agreement within 15 Business Days of a written notice to do so from Whispir, or Customer breaches a material term of the Agreement that is not capable of remedy;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.2.2.\u00a0<\/span>if Customer suffers an Insolvency Event;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.2.3.\u00a0<\/span>in the event that a Change Event occurs and suspension or termination is necessary to ensure compliance with any notice, direction, declaration, order, directive, judgment, code or standard the subject of the Change Event; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.2.4.\u00a0<\/span>if an emergency (as determined by Whispir in good faith) makes suspension or termination reasonably necessary or reasonable in order to safeguard provision of the Service to emergency or other essential services.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.3.\u00a0<\/span>Customer may terminate the Agreement on written notice to Whispir:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.3.1.\u00a0<\/span>if Whispir fails to rectify a breach of the Agreement within 15 Business Days of a written notice to do so from Customer, or Whispir breaches a material term of the Agreement that is not capable of remedy;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.3.2.\u00a0<\/span>if Whispir suffers an Insolvency Event; or<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.3.3.\u00a0<\/span>pursuant to Section 5.5 or Section 7.2, if applicable.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.4.\u00a0<\/span>If the Agreement expires or is terminated for any reason:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.4.1.\u00a0<\/span>Customer and its Users will no longer be able to, and must not, access or use the Service;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.4.2.\u00a0<\/span>where applicable (and without limiting Whispir&#8217;s obligation to provide Customer with a pro-rata refund of pre-paid fees where termination occurs pursuant to Sections 5.5 or 7.2), Customer will forfeit any Messages included in the Service that were not used as at the date of termination, as well as any unused credits; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.4.3.\u00a0<\/span>Customer will be immediately liable for any Charges accrued and unpaid.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.5.\u00a0<\/span>Termination or expiration of the Agreement does not affect any party&#8217;s rights or obligations under any terms that expressly or due to their nature should survive termination or expiration of the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.6.\u00a0<\/span>The termination of the Agreement for any reason will not prejudice any rights which have accrued to either party prior to the date of termination.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">25.7.\u00a0<\/span>In the event of the termination or expiration of the Agreement, Whispir agrees to provide Customer any assistance reasonably required to assist with the transition of information back to Customer or to a third party at Whispir\u2019s standard time and material rates.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">26. GENERAL\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.1.\u00a0<\/span>A party must not assign or novate its rights or obligations under the Agreement without the prior written consent of the other party (such consent not to be unreasonably withheld or delayed). . Notwithstanding the foregoing, a party may assign the Agreement to its Affiliate or to any third party purchaser of the assets or\u00a0 business of the party (<span class=\"font-bold\">purchaser<\/span>), provided that such Affiliate or purchaser (as applicable) agrees in writing in favour of the other party to be bound by the terms of the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.2.\u00a0<\/span>Waiver of a breach of the Agreement, or of any rights created by or arising upon default under the Agreement, can only be made in writing and must be signed by the party granting the waiver. A breach of the Agreement is not waived by a failure to exercise, a delay in exercising, or a partial exercise of, any remedy available under the Agreement or by Law.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.3.\u00a0<\/span>The Agreement constitutes the entire agreement between Customer and Whispir in respect of its subject matter and supersedes any prior agreement, written or otherwise, between the parties. If Customer submits a separate set of terms and conditions other than those incorporated in the Agreement, those terms and conditions will not form part of, or be incorporated into, the Agreement and are not legally binding on Whispir, unless executed by a duly authorised representative of Whispir.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.4.\u00a0<\/span>Despite any other provision of the Agreement, a party will not be in breach of the Agreement if performance is prevented or delayed by any Force Majeure except in respect of the payment of money.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.5.\u00a0<\/span>Except where prohibited or restricted by Law, Whispir may subcontract any of its obligations under the Agreement to a third party without notice to Customer and without Customer\u2019s consent. Whispir remains responsible to Customer for the performance of any sub-contracted obligations in accordance with the Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.6.\u00a0<\/span>During the Term, either party may publicly refer to the other, orally and or in writing, as a customer or vendor (as applicable) of the other and may publish the other\u2019s name and\/or logo on its website or promotional materials unless the other party has provided notice that is should not be referenced prior to such use or publication.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.7.\u00a0<\/span>The Agreement is governed by and construed in accordance with the Laws of the Governing Location. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of the Governing Location and courts of appeal from them for determining any dispute concerning the Agreement or the transactions contemplated by the Agreement. Each party waives any right it has to object to an action being brought in those courts including claiming that the action has been brought in an inconvenient forum or that those courts do not have jurisdiction.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.8.\u00a0<\/span>All notices, consents, requests and other communications required or permitted to be given under the Agreement must be:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.8.1.\u00a0<\/span>in writing addressed to the nominated Whispir contact if sent by Customer or to the nominated Customer contact if sent by Whispir; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.8.2.\u00a0<\/span>where such notice is delivered by hand, dispatched by courier or dispatched by email or other electronic means, such notice shall be deemed to have been received on the day of dispatch if sent with confirmed email delivery and if dispatched by mail shall be deemed to have been received at the expiry of two (2) Business Days from such dispatch.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.9.\u00a0<\/span>The Agreement may be executed in any number of counterparts and by the parties on separate counterparts.\u00a0 Each counterpart constitutes an original of the Agreement, all of which together constitute one Agreement.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.10.\u00a0<\/span>Except as otherwise provided in Section 5, no variation of the Agreement is effective unless made in writing and signed by each party.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">26.11.\u00a0<\/span>Each party agrees that electronic\u00a0signatures of the parties included in this Agreement are intended to authenticate this writing and to have the same force and effect as manual signatures.\u00a0 Electronic signature means any electronic sound, symbol or process attached to or logically associated with a record and executed and adopted by a party with the intent to sign such record or, if different, as defined in Laws of the Governing Location.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">27. AFFILIATES<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.1.\u00a0<\/span>A Customer Affiliate may only use Whispir Services and Deliverables to the extent expressly authorised in the Agreement and subject to Section 27.2.<\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.\u00a0<\/span>Customer:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.1.\u00a0<\/span>must ensure that any Customer Affiliate that uses or has the benefit of any of the Whispir Services or Deliverables observe all of the terms of the Agreement;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.2.\u00a0<\/span>is liable for the use of the Whispir Services and Deliverables by all Customer Affiliates (including for all associated Charges), whether or not authorised by Customer;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.3.\u00a0<\/span>is liable to Whispir under this Agreement for any act, default or omission of a Customer Affiliate (<span class=\"font-bold\">Customer Affiliate Default<\/span>), as if it were an act, default or omission of Customer under this Agreement;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.4.\u00a0<\/span>agrees to indemnify Whispir and its Affiliates from and against any loss, damage, expense, liability or claim they may suffer or incur in connection with a Customer Affiliate Default but only to the extent Customer would have been liable for it under the Agreement had Customer conducted the Customer Affiliate Default; and<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">27.2.5.\u00a0<\/span>must ensure that any Customer Affiliate that may have a claim against Whispir in connection with this Agreement, whether based in contract, tort (including negligence) or otherwise, is brought against Whispir by Customer.\u00a0 Any loss incurred by a Customer Affiliate in connection with this Agreement, whether based in contract, tort (including negligence) or otherwise, will be deemed to be loss incurred by Customer.\u00a0 If, notwithstanding the foregoing, a Customer Affiliate brings a claim directly against Whispir or its Affiliates in connection with the Agreement including in negligence (<span class=\"font-bold\">Customer Affiliate Claim<\/span>), Customer must indemnify Whispir and its Affiliates for any loss, damage, liability or expense it suffers or incurs in connection with the Customer Affiliate Claim.<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><strong><span class=\"font-bold\">28. INTERPRETATION\u00a0<\/span><\/strong><\/p>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">28.1.\u00a0<\/span>Unless the contrary intention appears, in the Agreement:<\/p>\n<ul class=\"RichText_UnorderedList__QrZdu text-body text-primary\">\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">28.1.1.\u00a0<\/span>Headings and sub-headings are inserted for ease of reference only and do not affect the interpretation of the Agreement;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">28.1.2.\u00a0<\/span>the words \u201csuch as\u201d, \u201cincluding\u201d, and similar expressions are not used as, nor are intended to be, interpreted as words of limitation;<\/p>\n<\/li>\n<li>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">28.1.3.\u00a0<\/span>no rule of construction applies to the disadvantage of a party because that party was responsible for the preparation of the Agreement or any part of it;<\/p>\n<\/li>\n<\/ul>\n<p class=\"ts-body text-primary mt-[1.5em] first:mt-0\"><span class=\"font-bold\">28.2.\u00a0<\/span>If any provision in this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions will nevertheless continue in full force without being impaired or invalidated in any way.<\/p>\n","protected":false},"template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_links_to":"","_links_to_target":""},"class_list":["post-1061","terms","type-terms","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.whispir.com\/en-sg\/wp-json\/wp\/v2\/terms\/1061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whispir.com\/en-sg\/wp-json\/wp\/v2\/terms"}],"about":[{"href":"https:\/\/www.whispir.com\/en-sg\/wp-json\/wp\/v2\/types\/terms"}],"wp:attachment":[{"href":"https:\/\/www.whispir.com\/en-sg\/wp-json\/wp\/v2\/media?parent=1061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}