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How a major utilities provider saved almost 90% in messaging costs

Headshot of Melinda Jennings

Melinda Jennings


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Dec 9, 2021
2 min read
A man in an orange vest and hard hat looks at his cell phone.

How Whispir helps companies make better business decisions

With a heavy reliance on outdated, paper-based, and expensive communication methods, one major Australian utility provider wanted an update that would benefit them as a business, and improve their customer engagement.

Their challenges included:

  • Outdated processes

    • They relied on business operations that were cumbersome, slow, and manually intensive.

  • Multiple systems in play

    • Processes were not only inconvenient but split across multiple systems, making it difficult to manage communications and organize data collection.

  • Lack of visibility

    • They had no view of important data analytics, including how effective and engaging their communications were.

  • High costs

    • Without digitized communications, the company relied on costly postal letters, which added up to a significant expense.

They needed a solution that could:

  • Centralize and simplify their processes, which were previously split out across multiple systems

  • Provide better visibility over their data analytics and provide actionable insights for business decisions

  • Reduce high costs involved with sending out large volumes of letters to their customers via post

How Whispir was able to help

Through Whispir's communications-driven problem solving, this utility provider has been able to significantly improve their engagement with customers, fostering more meaningful connections and saving around 87.4% in costs as a result.

They now use Whispir as their one centralized communication platform and have utilized our API integrations to seamlessly connect with existing systems in play. They’ve also been able to fully automate customer communications and responses.

This has created an engaging experience for their customers and reduced the burden on staff members, who previously had to complete the process manually.

Thanks to Whispir’s comprehensive, real-time data management and reporting insights, the company has also been able to accurately track how their new digital communications are performing, and adjust them accordingly. They also benefit from full audit trails to assist with compliance reporting.

Discover how Whispir can transform your communications 

Whispir has spent more than two decades helping companies transform their communications and utilize advanced analytics to achieve business goals.

We can help you with the power of automated, multi-channel solutions, powered by artificial intelligence for even better engagement, and establish truly memorable and meaningful connections with your customers. 

To learn more about how we can help you, get in contact with us today. You can also learn more about how we helped this utility company with their digital communications by reading our full case study

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