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How a major utilities provider digitized their communications and saved almost 90% in messaging costs

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Melinda Jennings


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With a heavy reliance on outdated, paper-based, and expensive communication methods, one major Australian utilities provider wanted an update that would benefit them as a business, and improve their customer engagement.

They needed a solution that could:

  • Centralize and simplify their processes, which were previously split out across multiple systems

  • Provide better visibility over their data and provide actionable insights

  • Reduce high costs involved with sending out large volumes of letters to their customers via post

How Whispir was able to help

Through Whispir, this utility provider has been able to significantly improve their communications with customers, fostering more meaningful connections and saving around 87.4% in costs as a result.

They now use Whispir as their one centralized communication platform, and have utilized our API integrations to seamlessly connect with existing systems in play. They’ve also been able to fully automate customer communications and responses. This has created an engaging experience for their customers and reduced the burden on staff members, who previously had to complete the process manually.

Thanks to Whispir’s comprehensive data and reporting insights, the company has also been able to accurately track how their new digital communications are performing, and adjust them accordingly. They also benefit from full audit trails to assist with compliance reporting.

Discover how Whispir can transform your communications 

Whispir has spent more than two decades helping companies transform their communications. We can help you tap into the power of our automated, multi-channel, dynamic solutions, and establish truly memorable and meaningful connections with your customers. 

To learn more about how we can help you, get in contact with us today. You can also learn more about how we helped this utility company with their digital communications by reading our full case study.

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