frequently asked
questions

Customers can now use WhatsApp to complement existing channels like email or SMS for secure and cost effective interactions with their audience. A wide range of existing use cases will be supported including event notifications, shipping alerts and support tickets. Customer approval is at the discretion of Facebook and promotional or advertising activity is not supported at this time. 

Whispir is a communications automation platform that operates in the cloud (SaaS), meaning that it can be accessed anywhere, anytime via a browser or the Whispir mobile app.

All users require is an internet connection, a username and password to access Whispir. The structure and security of our production environments are based on full system redundancy throughout, including high-volume activity and communications capacity and advanced system monitoring.

Whispir works with any device that has internet access and can display webpages/HTML. Whispir can also communicate with any device that can send and receive SMS, email or voice to facilitate workflows or improve communication. Create an app-like experience on any modern mobile device without requiring specific handset types or software installation.

Whispir uses secure links that require 2FA authentication. Whispir has both cloud and non-cloud encryption stores.

Whispir is an ISO27001 certified organisation (certificate no: IS 601199) . ISO27001 is an international information security management system standard published by the International Organisation for Standardisation (ISO). Whispir is independently audited by the British Standards Institute (BSI) and our data security policies and practices reflect industry best practice. Whispir provides physical and application level security controls allowing you to manage who has access over your data assets. 

Yes, you can send both HTML and plain text communications.

Whispir has a number of integration options for any number of third-party software and can create an email or SMS address to consume these messages. Based on the message content (subject and body) Whispir can examine the content and trigger a workflow.

For instance:

An email received from a third-party incident software system with the subject "Priority 1" will be read and the content included in an email and an SMS to a Incident Management distribution list. Whispir can also create more in-depth workflows using Rich Messaging, and create customisable workflows. More information about Whispir's REST API are available at https://whispir.io/.

Whispir Service Management is provided primarily to the client administrator(s), unless negotiated otherwise. Client administrators are trained & supported to manage their implementation & teach users how to operate their standard and (if applicable) custom features.

Whispir also offers ongoing Account Management & Solutions Architecture services to assist clients in maximising value & innovation.

Calls within Australia: 1300 WHISPIR (1300 944 774)

Calls within New Zealand: 0800 WHISPIR (0800 944 774)

Calls within Singapore: 800 186 1114

Calls within America: 1-844-311-2141

International calls: +613 9642 8011

Email: support@whispir.com

The contracted Whispir Platform Edition entitles you to a Support Service Level. This covers out of the box (OOTB) Whispir features & services. An increase in the default Support Service Level for OOTB features & Services can be purchased at additional cost.

Whispir is completely multilingual.

Within Whispir, contacts can set their preferred language so they will always be sent a message according to that setting. Templates are created based on the specific language and stored within the system. Setting the recipient’s language preference is as simple as adding a new language to each message template. The author can then send the message in their language of choice and the recipients will receive the information in the other pre-templated languages.

Whispir operates data centres in Australia, New Zealand, Singapore and USA and the data centres in each country are geographically separated at two sites. All data centres are ISO 27001 certified.

Yes, Whispir lets you configure many aspects of the platform yourself including features such as reporting, message templates, distribution lists, voice options, roles, and permissions. Whispir consultants can also work with you to tailor the platform to meet your specific needs-our in-house agile design and development teams provides end-to-end customisations, supported by experienced business analysts and project managers.

Whispir supports web, email, SMS, recorded voice, text-to-speech, teleconferencing, social media (Twitter, Facebook, LinkedIn), RSS, app push notifications and rich messaging. Rich messaging supports a range of media such video, location data/maps, images, polls and recorded voice. Data can also be published and syndicated in almost any format.

Customers can now use WhatsApp to complement existing channels like email or SMS for secure and cost effective interactions with their audience. A wide range of existing use cases will be supported including event notifications, shipping alerts and support tickets. Customer approval is at the discretion of Facebook and promotional or advertising activity is not supported at this time. 

Whispir has a number of integration options for any number of third-party software and can create an email or SMS address to consume these messages. Based on the message content (subject and body) Whispir can examine the content and trigger a workflow.

For instance:

An email received from a third-party incident software system with the subject "Priority 1" will be read and the content included in an email and an SMS to a Incident Management distribution list. Whispir can also create more in-depth workflows using Rich Messaging, and create customisable workflows. More information about Whispir's REST API are available at https://whispir.io/.

Whispir is a communications automation platform that operates in the cloud (SaaS), meaning that it can be accessed anywhere, anytime via a browser or the Whispir mobile app.

All users require is an internet connection, a username and password to access Whispir. The structure and security of our production environments are based on full system redundancy throughout, including high-volume activity and communications capacity and advanced system monitoring.

Whispir works with any device that has internet access and can display webpages/HTML. Whispir can also communicate with any device that can send and receive SMS, email or voice to facilitate workflows or improve communication. Create an app-like experience on any modern mobile device without requiring specific handset types or software installation.

Whispir Service Management is provided primarily to the client administrator(s), unless negotiated otherwise. Client administrators are trained & supported to manage their implementation & teach users how to operate their standard and (if applicable) custom features.

Whispir also offers ongoing Account Management & Solutions Architecture services to assist clients in maximising value & innovation.

Calls within Australia: 1300 WHISPIR (1300 944 774)

Calls within New Zealand: 0800 WHISPIR (0800 944 774)

Calls within Singapore: 800 186 1114

Calls within America: 1-844-311-2141

International calls: +613 9642 8011

Email: support@whispir.com

The contracted Whispir Platform Edition entitles you to a Support Service Level. This covers out of the box (OOTB) Whispir features & services. An increase in the default Support Service Level for OOTB features & Services can be purchased at additional cost.

Whispir uses secure links that require 2FA authentication. Whispir has both cloud and non-cloud encryption stores.

Whispir is an ISO27001 certified organisation (certificate no: IS 601199) . ISO27001 is an international information security management system standard published by the International Organisation for Standardisation (ISO). Whispir is independently audited by the British Standards Institute (BSI) and our data security policies and practices reflect industry best practice. Whispir provides physical and application level security controls allowing you to manage who has access over your data assets. 

Whispir operates data centres in Australia, New Zealand, Singapore and USA and the data centres in each country are geographically separated at two sites. All data centres are ISO 27001 certified.

Yes, you can send both HTML and plain text communications.

Whispir is completely multilingual.

Within Whispir, contacts can set their preferred language so they will always be sent a message according to that setting. Templates are created based on the specific language and stored within the system. Setting the recipient’s language preference is as simple as adding a new language to each message template. The author can then send the message in their language of choice and the recipients will receive the information in the other pre-templated languages.

Yes, Whispir lets you configure many aspects of the platform yourself including features such as reporting, message templates, distribution lists, voice options, roles, and permissions. Whispir consultants can also work with you to tailor the platform to meet your specific needs-our in-house agile design and development teams provides end-to-end customisations, supported by experienced business analysts and project managers.

Whispir supports web, email, SMS, recorded voice, text-to-speech, teleconferencing, social media (Twitter, Facebook, LinkedIn), RSS, app push notifications and rich messaging. Rich messaging supports a range of media such video, location data/maps, images, polls and recorded voice. Data can also be published and syndicated in almost any format.