Whispir x Amazon Connect

Whispir provides a communications workflow platform which automates interactions between businesses, systems, and people. 

The power of the Whispir Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. 

Whispir’s provides end to end communication workflows that contain your rich content like videos, images and interactive forms.

Combining Whispir and Amazon Connect creates a seamless communication experience for your contact centre customers and agents.

Whispir x Amazon Connect in action

Call deflection to self-serve

Reduce the load on your call centre agents by sending customers forms via SMS.

  • Local Government service request forms (e.g. hard rubbish collection)
  • Private sector service request form (e.g. car breakdown assistance)
  • Appointment booking and calendar confirmations
  • IT support password reset request

Escalate a call to video chat

Escalate a call to video chat

Escalate communication to a video format and provide visual clues and more personal customer experience

  • Work with an onsite technician in real-time to quickly resolve an issue
  • Reduce customer service call time for in-home customer appraisals
  • Insurance claims assessment - Provide visual evidence for insurance claim assessments
Post call workflows

Post call workflows

Automate actions and provide a better post-call experience

  • Upload documents to support a customer application
  • Medical checklists required prior to an appointment
  • Billing reminders after confirming payment date
Content distribution

Content distribution

Send rich content, such as training material in a more engaging format

  • Reference material to assist a customer to set up a new device
  • Online warranty registration post-purchase
  • Updates on power outages and an interactive map showing affected areas
Record and send a voice message

Record and send a voice message

Record a message to handle peak loads and after-hours with an automated workflow

  • Manage after-hours support with escalation paths
  • Detect high priority calls from voice message content

Speak to one of our Whispir experts for more information.