Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Whispir’s provides end to end communication workflows that contain your rich content like videos, images and interactive forms.
Combining Whispir and Amazon Connect creates a seamless communication experience for your contact centre customers and agents.
Call deflection to self-serve
Reduce the load on your call centre agents by sending customers forms via SMS.
Escalate communication to a video format and provide visual clues and more personal customer experience
Automate actions and provide a better post-call experience
Send rich content, such as training material in a more engaging format
Record a message to handle peak loads and after-hours with an automated workflow