US Privacy Shield

We, Whispir Americas Inc. of 605 1st Ave, Suite 250, Seattle, Washington 98104, USA, describe in this policy how we process personally identifiable information that we receive through our publicly accessible websites and mobile sites that link to this privacy policy. This policy does not apply to any other data, including data that we collect offline or that customers send through our platform and services offerings.

How we collect personal information

On our publicly accessible mobile and web sites, we collect personal information in a number of ways, including:

  • Directly from you, such as when you enter your personal details on our websites (e.g., during registration or application for products and services), when you provide information by phone or in documents such as an application form;
  • From third parties such as our related companies, credit reporting agencies or your representatives;
  • From publicly available sources of information;
  • From the organizations identified below under “When we disclose your personal information”; or
  • When legally required to do so

How we use your personal information

Your personal information may be used to:

  • Identify you and to assist you to subscribe to our website services more easily;
  • Provide services you request;
  • Administer and managing services, including charging, billing and collecting debts;
  • Gain an understanding of your information and communication needs in order for us to provide you with better, more personalized services that are tailored to your needs;
  • Inform you of ways the services provided to you could be improved;
  • Conduct appropriate checks for credit-worthiness and for fraud;
  • Research and develop our services;
  • Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;

Your personal information may also be collected to promote and market to you other services which we consider may be of interest to you. You may notify us at any time that you do not wish to receive marketing or promotional material by calling us on 844-944-7747 or by using the Contact Us page to send your request via email.

Types of information we collect

The types of personal information we collect from you will depend on how you use our web sites. Such information may include your name, date of birth, gender, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s license number and your Whispir username or password. We may also collect details of your Whispir services (including their status) and your personal interests.

If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Our websites and mobile sites record other information as well. This information is used to improve the structure and performance of those sites to provide users with an improved service. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.

Whispir uses “cookies”. Cookies are pieces of information that a web site can transfer to an individual’s computer hard drive for record keeping. Cookies can make using our websites easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services we offer. The use of cookies is an industry standard and you’ll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

When we disclose your personal information

For the purposes set out above (under ‘How we use your personal information’) we may disclose your personal information to organizations outside Whispir. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organizations to which we usually disclose information include:

  • Outsourced service providers who manage the services we provide to you, including:
  • Your representatives (e.g., your legal advisers);
  • Credit-reporting and fraud-checking agencies;
  • Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing;
  • Our professional advisers, including our accountants, auditors and lawyers;
  • Government and regulatory authorities and other organizations, as required or authorized by law; Organizations involved in:
  • Other telecommunication and information service providers; and
  • Our affiliated companies.

How to Access & Control Your Personal Data

  • You can arrange to view, edit, or delete your personal data held by Whispir products. You can also make choices about Whispir’s collection and use of your data.
  • You can always choose whether you wish to receive promotional email, SMS messages, telephone calls and postal mail from Whispir. You can also opt out from receiving interest-based messages by contacting Whispir Americas Inc. at: privacy@whispir.com or 844-944-7747.

Choose How Your Data is Used

Whispir provides the ability for you to choose if you so desire how your personal information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. Should you wish to exercise this right contact Whispir Americas Inc. at: privacy@whispir.com or 844-944-7747.

Help us to ensure we hold accurate information

Whispir takes steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That’s why we recommend you:

  • Let us know if there are any errors in your personal information; and
  • Keep us up to date with changes to your personal information such as your name or address.

You can easily edit or delete the personal information you provide to us on our websites (unless it is mandatory information required for your membership application), but to do so, you will need to log in as a registered user, using your username and password.

If you wish to access or modify personal information which you have provided via our websites, but cannot access that information at our websites, please send an email using the Contact Us page.

Security of your information

We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Credit card information is among the most important data we collect. Whispir operates secure servers to minimize the risk of unauthorized use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with industry standards. For obvious reasons, please do not send credit card information through unsecured email.

What else you should know about privacy

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our websites.

Privacy Shield

Whispir Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Whispir Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, Whispir Americas Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Whispir Americas Inc. at: privacy@whispir.com or 844-944-7747.

Whispir Americas Inc. has further committed to refer unresolved Privacy Shield complaints to Privacy Dispute Resolution Services, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit www.privacydisputeresolution.com/  or Complaint@PrivacyDisputeResolution.com for more information or to file a complaint. The services of Privacy Dispute Resolution Services are provided at no cost to you.

How to contact us

If you have any questions in relation to privacy, please contact us on 844-944-7747. Alternatively, you can:

  • Use the Contact Us page to send your questions and comments via email; or
  • Write to our Privacy Manager, at 605 1st Ave, Suite 250, Seattle, Washington 98104, USA.