AIA: Improving communications to provide an enhanced level of service
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed, pan-Asian life insurance group.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident, health insurance, and savings plans.
As part of its commitment to excellence, AIA Singapore sought a platform as part of its systems upgrade that could deliver an even more robust and flexible communications stack - capable of being used by multiple business units and teams who all had different needs.
Digitised and personalised communications
Whispir plays a vital role in enabling the relevant departments across the entire organisation to thrive and deliver more value to its stakeholders.
Business continuity management
The Whispir platform allows AIA to leverage automation and intelligent distribution lists to protect thousands of staff every day.
Reduction in resources
AIA has seen a near 60% paper notification reduction with the Life Operations section of the business and has reduced outage downtime for about 150 IT team members.
There has been continuous Customer Satisfaction (CSAT) improvement for Contact Centres, and AIA has been able to personalise over 5,000 stakeholders’ messages at scale.
AIA Singapore is committed to continuously innovating to meet customers’ long-term needs, and being an integral part of their life journey, enabling them to live healthier, longer, better lives.