MET Recycling sustainably recycles building waste materials into eco-friendly products that can be used in residential, civil, and infrastructure construction projects. From their state-of-the-art recycling facility at Silverwater, in the heart of western Sydney, they recycle over 99 percent of materials that would otherwise end up in a landfill.
The challenges
Digitising communications to increase reaction times. MET Recycling is focused on enhancing its business operations to continually improve its Quality Management System, and to enhance its already obtained ISO standards and EPA responsibilities. One of the ways they are looking to exceed their ISO requirements is by digitising their communications, processes, and forms. Previously, MET Recycling’s safety system was paper-based and many had manual touch points which slowed the reaction time of the business. Implementing Whispir has improved safety, people, and business interactions.
The solutions
Digitised forms
MET Recycling has digitised all its forms, resulting in a 300% increase in form completion. It is imperative that certain forms are completed to align with Occupational Health and Safety protocols and EPA regulations, as well as ensure visitors and contractors receive adequate induction. These forms are live on MET Recycling’s intranet, MET Recycling-hub, and are accessible via QR codes attached to certain pieces of equipment or signs.
Automation and escalation
Leveraging the intelligence of the platform, completed forms automatically go to the appropriate department and through the correct approval chain. This streamlines many internal processes, including repairs, incident management, payroll, and other HR-related items.
Multimedia internal communications
Whispir’s multi-channel functionality allows MET Recycling to send “Toolbox Talks'' - pre-recorded videos - that detail tasks for the day and provide visual demonstrations. MET Recycling’s facility is manned 24/7, so being able to communicate effectively with staff across their differing start times is incredibly valuable.
Simple enough for one person to implement
Management and the employees of MET Recycling have all designed the framework of the system and assigned a single point of contact to design the forms, workflows, and communications emanating from Whispir. The successful implementation of Whispir has streamlined the Business Management Framework, including Occupational Health and Safety, HR, accounting, and operational procedures, creating consistency in digitisation throughout the business.
“With Whispir, I'm able to capture incident reports in real-time and complete safety walks and hazard reports digitally, with all of these being escalated to the appropriate department for immediate action."
- Craig O'Loughlin, Safety, Health, Environment, and Quality Manager
Key results
Reduce time, waste, and mistakes
Pre-populated, digitised forms reduce the time needed for completion, remove human error in failing to submit paper forms, and are more environmentally sustainable.
Can be completed from the palm of your hand
Forms can be completed locally on-site or remotely from anywhere, using a smartphone by scanning a QR code. They can also be completed on a desktop.
Intelligent, automated workflows
Submitted forms are automatically sent to the relevant department via email, providing a clear audit trail with date and time stamps. Whispir provides escalation functions to send messages up the chain for approval, or to the next in line if there is no response.
Provide an audit trail
MET Recycling is a regulated entity, audited for Occupational Health and Safety purposes and adherence to EPA regulations. Whispir’s reporting functionality allows MET Recycling to analyse reports when required, detailing where the information goes with dates, times, locations, and details of the recipient’s actions.
Provides a safer working environment
By digitising the incident management process, forms are more likely to be completed, which means they are escalated in real time for action.
Reduced downtime by supporting a preventative maintenance system
The pre-start and safety checks performed each day provide detailed information to the maintenance division, allowing MET Recycling to address concerns prior to them becoming costly break-downs, which reduces operational downtime.
Get in touch to book a demo
By harnessing the benefits of Whispir’s multi-channel communications platform, MET Recycling has achieved many key elements of its ISO accreditation. If you would like to digitise your communications, get in touch now to book a demo.
