Monash University: Accurate and timely network outage notifications
Overview
Monash University is Australia’s most internationalised university. As Australia’s largest university by numbers, it places an emphasis on technology and science. Monash has a significant and historic role in pioneering IVF and remains a prominent figure in global medical research.
The challenge
The university relied on an old-school SMS platform for campus communications and IT service management (ITSM). Their legacy platform was not advanced enough to allow accurate and timely notifications of disruptions of services.
Publishing messages to the right channels gives us a better way to engage our people with targeted, interactive information and make sure that important notifications aren’t missed."
The solution
Cloud-based, robust and secure platform
While improving its ITSM, Whispir's robust platform allows Monash to ensure that stakeholders can receive timely notifications of any disruptions to service on different devices or channels of their liking.
Multichannel messaging
Notifications are shared via SMS, email, and social media. Staff and students are alerted to any upcoming IT outages or critical information, based on their preferences.
Intelligent distributions lists
Targeted communication allows the university to tailor the audience’s preferences. Social push notifications allow a high-impact student reach and are cost-effective.
