Tamworth Regional Council: Keeping citizens informed and prepared
Overview
Tamworth is one of Australia’s largest and most prestigious regional areas. Known as the “First Town of Lights”, Tamworth was the first to use electric street lights in Australia in 1888. Most famously, they host the Tamworth Country Music Festival in late January, the second largest music festival in the world.
The challenges
Tamworth Regional Council covers one of the largest areas in inland NSW, with over 1,200 kilometres of sealed and regional roads, and a population of over 62,000. The council is responsible for warning residents regarding any possible hazard in relation to the water levels of the local dam.
Some residents who live near the dam only have access to a fixed line or email, so the council required a multi-channel, high-capacity solution to reach everyone, and have a record that all were safe.
The solutions
Multichannel communications
Whispir provided a cloud-based platform that enables rapid, high-impact warnings to all residents via SMS, email, and voice services.
Enhance reporting features
Ideal for those without mobile coverage, the Whispir platform can be accessed from anywhere with message and response tracking.
Store pre-approved templates
Templates and pre-planned scenarios are used to quickly send out messages to the residents; a structured, resilient and easy-to-use method to deliver critical public warnings.
