How Victoria Police is using Whispir to power an Australian-first initiative
Overview
Victoria Police helps protect the Victorian community, operating within 21 divisions across four regions statewide. Established in 1853, they provide around-the-clock policing services to keep over 6.6 million Victorians safe. Over 5 million Victorians reside in the state’s capital, Melbourne.
The Challenge
Given their role within the community, being able to provide the community with alternative
methods of reporting non-life-threatening incidents is incredibly important. Using Whispir, Victoria Police can digitise the reporting process for reporting unwanted sexual behaviour on public transport and obtain information to assist in their investigation.
The Solutions
Introducing STOPIT
Victoria Police's STOPIT, powered by Whispir, combats public transport's unwanted sexual behaviour. Texting 'STOPIT' generates a reporting form for incident details. Whispir sends reports to police for investigation.
Easy reporting of unwanted behaviour on public transport
Unreported public transport incidents prompted Victoria Police to use tech for immediate reporting, inspired by the UK's 'Report It to Stop It' initiative. This campaign enables text-based incident reporting, mirroring the UK's 31% rise in reports and 500+ arrests (2015/2016).
How STOPIT will benefit the commmunity
This service encourages reporting worldwide. Whispir's platform aids reporting, helping police investigate, apprehend offenders, enhance community safety, and use data for hotspot safety improvements.
How Whispir benefits the emergency services sector
Using various communication methods simultaneously benefits emergency services. With Whispir's intelligence, organisations can efficiently engage stakeholders.
The Results
Multichannel communications
Send crucial messaging by SMS, email, voice and video calls, and utilise social media integration to fulfil Business Continuity Plans, R U Safe messaging and more.
Bulk sending
Send messages to a large group, using a number of channels at the press of a button.
Two-way communication
Link SMS and emails to a microsite featuring response components to capture information and survey stakeholders.
API integration
Streamline communication with stakeholders by integrating with internal systems, cutting manual processes and resource needs.
Geolocation
Geolocation enables automated targeted communications based on audience location, including on-site alerts, safety checks, and incident management.
Dedicated Alias
Whispir offers a custom alias for texts, emails, and hyperlinks, enhancing authoritative communication and boosting open rates.
Distribution lists
Group contacts for efficient bulk sending, streamlined escalations, and opt-in data. Detailed profiles enhance list intelligence.
Escalation features
Automate follow-ups using rule triggers. Whispir escalates unanswered messages, provides info based on user response, and changes channels per set rules.
Reporting and insights
Gain important insights on deliverability, communication bounces, and open/click-through rates.
Voice Out
Voice messaging capabilities allow users to send recorded and/or text-to-speech messages to any mobile phone device or landline phone.
