SUPPORT AND FAQ
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Frequently Asked
Questions
Whispir is a communications automation platform that operates in the cloud, meaning that it can be accessed anywhere, anytime via a web browser.
Users simply require an internet connection, a username, and password to access Whispir. The structure and security of our production environments are based on full system redundancy throughout, including high-volume activity and communications capacity and advanced system monitoring.
Whispir works with any device that has internet access and can display web pages/HTML. Whispir can also communicate with any device that can send and receive SMS, email, or voice to facilitate workflows or improve communication. With Whispir, you can create an app-like experience on any modern mobile device, without requiring specific handset types or software installation.
Security and the protection of customer privacy are of the utmost importance to Whispir. This is supported by our commitment to industry certifications and security features within the Whispir platform.
Whispir’s operational practices are embedded within an Information Security Management System that is both ISO/IEC-27001:2013 and ISO/IEC-27018:2019 certified.
ISO (International Organization for Standardization) certification means that Whispir’s security practices have been independently verified and guaranteed.
Whispir adopts a comprehensive approach to managing its information security program. We ensure that robust measures are in place to protect customer data and privacy.
We can get you started on the Whispir platform typically within 2 business days.
Straight away you’ll have access to Whispir’s massive template library, providing you with dozens of out-of-the-box solutions. These templates are based on use cases and best practices we have gathered over the past 20 years. Simply choose a template, edit it to your requirements, and send.
If you require a more specific and bespoke solution, setup times will vary and depend on your unique requirements.
If you’re interested in trying the Whispir platform for yourself, simply do any of the following:
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Fill out and submit the contact form on this page
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Send an email to
[email protected] with your contact details
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Open the chatbot on the bottom-right corner of your web browser, select ‘Send us a message’ and then ‘I’m new to Whispir and would like to know more’
Whichever method you choose, we’ll be in contact with you as soon as possible to get you started on the Whispir platform.
Whispir supports web, email, SMS, recorded voice, text-to-speech, teleconferencing, social media (Twitter, Facebook, LinkedIn), RSS, app push notifications, and rich messaging. Rich messaging supports a range of media such as video, location data/maps, images, polls, and recorded voice. Data can also be published and syndicated in almost any format.
Yes! Whispir can send messages to over 100 countries. Special requirements and rates may apply when sending SMS messages internationally.
Absolutely. The Whispir platform supports complex, automated workflows. You can create workflows to automatically respond to an SMS with an email, or automatically respond to an SMS with a voice message. For instance, with Whispir you could create a registration system whereby your customer can send a text message to sign-up for an event or promotion, and they’ll automatically receive a confirmation email in response.
Outgoing messages can also be triggered by your own systems, or via integrations with other third-party services.
The possibilities are nearly endless. Simply set up your workflow, sit back, and let Whispir take care of the rest.
Yes, Whispir enables you to configure many aspects of the platform yourself, including features such as reporting, message templates, distribution lists, voice options, roles, and permissions. We support message aliasing, meaning that no matter how a message is sent, it will always appear to be coming from your company’s email addresses and phone numbers. Whispir consultants can also work with you to tailor the platform to meet your specific needs. Our in-house agile design and development teams provide end-to-end customisations, supported by experienced business analysts and project managers.
Whispir Service Management is provided primarily to the client administrator(s), unless negotiated otherwise. Client administrators are trained & supported to manage their implementation & teach users how to operate their standard and (if applicable) custom features.
Whispir also offers ongoing Account Management & Solutions Architecture services to assist clients in maximising value and innovation.
Calls within Australia: 1300 WHISPIR (1300 944 774)
Calls within New Zealand: 0800 WHISPIR (0800 944 774)
Calls within Singapore: 800 186 1114
Calls within America: 1-844-311-2141
International calls: +613 9642 8011
Email: [email protected]
Yes, Whispir has a number of integration options for any number of third-party software and can create an email or SMS address to consume these messages. Based on the message content (subject and body) Whispir can examine the content and trigger a workflow.
For instance: An email received from a third-party incident software system with the subject “Priority 1” will be read and the content included in an email and an SMS to an Incident Management distribution list. Whispir can also create more in-depth workflows using Rich Messaging, and create customisable workflows.
Yes, Whispir offers a wide array of services via our REST API. Organisations can utilise the Whispir API to integrate Whispir services with their own internal systems and software.
With the API you can create and send multi-channel messages, manage contacts and distribution lists, asynchronously receive message responses, create and manage messaging templates, and much more.
Whispir is completely multilingual.
Within Whispir, contacts can set their preferred language so they will always be sent a message according to that setting. Templates are created based on the specific language and stored within the system. Setting the recipient’s language preference is as simple as adding a new language to each message template. The author can then send the message in their language of choice and the recipients will receive the information in the other pre-templated languages.
Whispir operates data centres in Australia, New Zealand, Singapore, and the USA, with the data centres in each country geographically separated at two sites. All data centres are ISO 27001 certified.
For specific information outlining the data Whispir stores and for how long, please refer to Whispir’s Data Retention Policy.