Whispir utilized for health communications amidst COVID-19 pandemic
Whispir is now being used by 22 Australian government departments or statutory bodies for COVID-19 communications. This includes internal and public communications.
Whispir CEO, Jeromy Wells, said, “As the pandemic evolves, the ability to trace and respond to outbreak clusters in a coordinated way becomes critical. Many statutory bodies and government departments, both State and Federal, are now using Whispir’s communications workflow capability. The Whispir platform provides interactive multi-channel communications so information can be more efficiently coordinated with other agencies, creating audit trails in real-time.”
The 22 government departments and agencies leveraging Whispir for strategic communication include:
Police services in four jurisdictions
Ambulance services in three jurisdictions
Queensland Corrective Services
Victoria Department of Health and Human Services
Queensland Department of Transport and Main Roads
Uses include secure, interactive two-way messages and real-time updates to sufferers and those who have been in close contact with someone with COVID-19, daily health communication with those in self-isolation, updates on current health and/or interactions with hospitals, GPs, or testing facilities, auditing interactions for those in quarantine, and real-time geography-based communications to people in the vicinity of spot outbreaks.
A secure, auditable communications platform ensures organizations remain compliant with statutory obligations for the management of privacy data, which will increasingly be aggregated over time. As the pandemic evolves, organizations will be providing and coordinating reports regarding the general public on interactions for coordinated contact traceability – and often these reports will be required quickly.
During a crisis, organizations must know if the relevant person has actually consumed the intended content, rather than just whether their device received it.
Whispir provides two-way communications with the right people, at the right time via the right channel - whether that is video, SMS, mobile-web / social media apps like Messenger and WhatsApp, voice, or email.
The use of more engaging communications by Australian government departments and statutory bodies, including the capability of mobile web apps to capture, monitor, and triage responses and insights from the field in real-time and at scale allows for better contact traceability, coordination, and decision making. A capability that can be leveraged by the aforementioned government bodies as well as private organizations and small businesses alike.
“Our platform is providing a critical solution for these organizations," said Wells. "It is easy to use, integrates with their existing systems, and can be implemented quickly without IT support.”
If you, or any team you know of, are in need of health communications, please reach out to the Whispir team.