Industry solutions

- Hospitality and retail

Retail & hospitality solutions that increase customer engagement

Whispir helps you leverage customer communications when it’s most meaningful and advantageous. With two-way communication and multi-channel business technology at your fingertips, you won’t just increase workplace efficiencies, you’ll increase customer satisfaction, too.

Leveraging Whispir for retail & hospitality

Cut through the noise with a unique customer experience thanks to the Whispir platform. Our all-in-one dashboard lets you create memorable conversations via text messaging, email, mobile apps, and more. Our platform also allows you to send communications in bulk, with added personalization, and scheduled for peak sales times.

Key features

Customer engagement

SMS marketing & customer feedback
Personalized loyalty campaigns
Multi-channel engagement

Business continuity

IT service management
Company-wide updates for consistency
Call center workflows for better customer service

IT service management

Shift fulfillment & rostering
Staff feedback forms & surveys
Onboarding & training workflows

Employee engagement

COVID-19 safety & compliance management
OH&S checklists & capacity planning
Scheduled appointment reminders & shift availability

Customer impact

Customer impact

Advanced Marketing Solutions: Engage Your Customers Better

“

Previously, our response rate was low at about 20%. With Whispir’s platform, we are able to send SMS or email to targeted customers along with the interactive microsite, the response rate has gone up to 80%. It has also significantly reduced the time it takes for an officer to manually contact each customer.

- Lee Kuen Haw, Senior Manager M1

See what happens when you Whispir

Case Studies

16 Nov 2021

How a major US material manufacturer transformed their recruiting and retention strategy with Whispir

Case Studies

8 Oct 2021

How uniqueTAXx streamlined and scaled customer communications with Whispir

Customer impact

24 Jun 2021

Accounting and bookkeeping: The role of digital communication

Trusted by major industries

Industry solutions

All industry solutions

Try Whispir

Tune out the noise and turn up engagement on your next campaign.

We have answers to your questions

We don’t let anything get in the way of good communications. If you’re stumped by something, we can help.

Our best resources to get you started

Guides

Workflows call center service management

Guides

Agile communications tactics for law enforcement services

Guides

Master effective communications in a crisis

Guides

Whispir solutions suite for talent recruitment and communications professionals

Guides

Delivering high impact communications in healthcare

Guides

Your COVID-19 vaccine communications plan

Case Studies

Whispir x George Weston customer success story

Guides

Staff and customer feedback form

Guides

Master effective communications in aged care

Guides

Sending SMS messages using web based forms & workflows

Case Studies

Whispir x Golding customer success story

Case Studies

Whispir x AIA customer success story

Case Studies

Whispir x Itel International customer success story

Case Studies

Whispir x M1 customer success story

Guides

A guide to multi-channel marketing for insurance industry leaders

Quicksheets

Reimagining insurance

Guides

The ‘how-to’ guide for automotive digital communications

Guides

How to automate communications and grow your business – for law firms and professionals

Guides

Automated communications for professional services

Case Studies

Oak Hill x Whispir: Customer success story

Case Studies

How Whispir innovated FPI’s processes through digital connection

Guides

Building a digital transformation strategy for government

Guides

Building a digital transformation strategy for business

Guides

How to improve workforce safety and compliance with the right digital communications technology

Case Studies

FEPOC outperforms industry open rates by 63% with Whispir

Guides

How local governments can scale their digital communications strategy to meet growing population needs

Case Studies

Corovan streamlines shift management process

Case Studies

How uniqueTAXx streamlined and scaled customer communications with Whispir

Guides

Frost & Sullivan: Reimagining Insurance

Guides

Insurance companies: How to boost engagement with your customers and your agent network

Guides

Digital communications: The formula for fast and efficient recruiting, hiring, and retaining

Case Studies

How a major US material manufacturer transformed their recruiting and retention strategy with Whispir

Guides

6 ways to boost employee retention with effective communication

Guides

10 ways better communications improve workforce safety

Webinars

Webinar: Modernizing your communication strategies with Bento HR

Guides

4 steps to providing a seamless recruiting experience

Guides

A guide to multi-channel communication for local government

Guides

Get the candidates you want: drive engagement with the right digital communications tools

Infographics

The new world of digital customer engagement

Infographics

Expand your agency network through digitization

Guides

5 steps to boosting engagement with your policyholders & creating a seamless customer journey

Guides

5 steps to boosting engagement with your insurance agents

Case Studies

How a major utilities provider digitised their communications & saved almost 90% in messaging costs

Guides

How to automate communications and grow your business – for accounting firms and independent bookkeepers

Quicksheets

Fast, seamless onboarding to get you started sooner

Quicksheets

Digital communication tools for the construction industry

Guides

Insurance Templates Handbook

Guides

Government use cases handbook

Infographics

Insurance distribution success. Accelerated.

Quicksheets

3 Steps to Easy Integrations for CRMs

Webinars

Webinar: Taking the guesswork out of engagement with ANZ Business News

Infographics

Oak Hill Infographic

Guides

Human Resources Templates Handbook

Guides

The 5 best text messages for business SMS marketing

Case Studies

Best Buddies Case Study

Case Studies

How Moreton Bay Regional Council uses bi-lingual messaging to protect their community

Webinars

Webinar: How to run an SMS marketing campaign that converts

Case Studies

How Victoria Police is using Whispir to power an Australian-first initiative

Webinars

Webinar: How Best Buddies increased YoY revenue by 30% with SMS marketing

Guides

Keep employees engaged with these 5 SMS text messages

Guides

5 powerful employee retention ideas that stick

Infographics

SMS vs Email Infographic

Infographics

Score big on employee engagement

Guides

The 2023 SMS Marketing Report & Buyer’s Guide

Guides

Increase SMS opt-ins with these 3 easy steps

Guides

Cost savings with call deflection and IVR

Quicksheets

Security best practices

Infographics

Best Buddies increases YoY revenue with SMS Infographic

Guides

5 sales follow-up strategies that get customers to say yes

Videos

Contact management and distribution lists

Videos

How to use templates

Videos

How to upload a contact

Videos

How to generate a report

Videos

How to set up a distribution list

Videos

How to set up templates

Webinars

Webinar: How to save costs with call deflection and IVR

Quicksheets

Supply chain and logistics mini guide

Guides, Whitepapers

2023 Talent & Retention Guide

Guides

2023 SMS marketing trends

Videos

Platform overview

Videos

Creating and sending messages

Videos

How to send a message

Quicksheets

Contact management & distribution lists: mini guide

Webinars

Webinar: 2023 Talent & Retention – 5 strategies HR teams need to succeed

Quizzes

Digital Maturity Assessment