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Whispir • AWS

Whispir is an AWS Advanced Technology Partner

Whispir’s products, which are built in partnership with Amazon Web Services (AWS) provide powerful and innovative solutions for a wide range of applications.

Whispir & AWS in action

With Whispir + AWS, there also comes the security and scalability required for modern businesses to effectively engage their growing global audiences. Digitize end-to-end communication workflows that contain your rich content like videos, images, and interactive forms with Whispir. Our visual communications platform leverages the AWS infrastructure, including EC2, S3, and Cloudfront.

Key features

  • Automate your customer journey

    Acquire and retain audiences through personalized, automated communication and marketing experiences; across multiple channels such as email, SMS, voice, push notifications, social media, etc.

  • Improve customer engagement

    Deliver the right information to the right people at the right time via the channel most relevant to them. Build a set of actions based on certain events or 'triggers' to determine responses across any channel.

  • Securely and reliably store digital content

    Using AWS Cloud, Whispir benefits from best in class cloud security, allowing you to scale and innovate while maintaining a secure environment for you to import, maintain and manage contacts, files, personalized images and more.

Whispir x AWS in use

Whispir & Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Whispir’s provides end to end communication workflows that contain your rich content like videos, images and interactive forms. Combining Whispir and Amazon Connect creates a seamless communication experience for your contact center customers and agents.

Key Amazon Connect features

  • Call deflection to self-serve

    Reduce the load on your call center agents by sending customers forms via SMS.

    • Local Government service request forms (e.g. hard rubbish collection)

    • Private sector service request form (e.g. car breakdown assistance)

    • Appointment booking and calendar confirmations

    • IT support password reset request

  • Escalate a call to video chat

    Escalate communication to a video format and provide visual clues and more personal customer experience

    • Work with an onsite technician in real-time to quickly resolve an issue

    • Reduce customer service call time for in-home customer appraisals

    • Insurance claims assessment - Provide visual evidence for insurance claim assessments

  • Post-call workflows

    Automate actions and provide a better post-call experience

    • Upload documents to support a customer application

    • Medical checklists required prior to an appointment

    • Billing reminders after confirming payment date

  • Content distribution

    Send rich content, such as training material in a more engaging format

    • Reference material to assist a customer to set up a new device

    • Online warranty registration post-purchase

    • Updates on power outages and an interactive map showing affected areas

  • Record and send a voice message

    Record a message to handle peak loads and after-hours with an automated workflow

    • Manage after-hours support with escalation paths

    • Detect high priority calls from voice message content

Partner with Whispir

Tune out the noise and turn up engagement on your next campaign.