Whispir is an AWS Advanced Technology Partner
Whispir & AWS in action
Whispir’s products, which are built in partnership with Amazon Web Services (AWS) provide powerful and innovative solutions; while providing the security and scalability required for modern businesses to effectively engage their growing global audiences. Digitize end to end communication workflows that contain your rich content like videos, images and interactive forms with Whispir. Our visual communications platform leverages the AWS infrastructure, including EC2, S3, and Cloudfront.
Automate your customer journey
Acquire and retain audiences through personalized, automated communication and marketing experiences; across multiple channels such as email, SMS, voice, push notifications, social media, etc.
Improve customer engagement
Deliver the right information to the right people at the right time via the channel most relevant to them. Build a set of actions based on certain events or 'triggers' to determine responses across any channel.
Securely and reliably store digital content
Using AWS Cloud, Whispir benefits from best in class cloud security, allowing you to scale and innovate while maintaining a secure environment for you to import, maintain and manage contacts, files, personalized images and more.
Whispir x AWS in use
Whispir & Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Whispir’s provides end to end communication workflows that contain your rich content like videos, images and interactive forms. Combining Whispir and Amazon Connect creates a seamless communication experience for your contact center customers and agents.
Key Amazon Connect features
Call deflection to self-serve
Reduce the load on your call center agents by sending customers forms via SMS.
Local Government service request forms (e.g. hard rubbish collection)
Private sector service request form (e.g. car breakdown assistance)
Appointment booking and calendar confirmations
IT support password reset request
Escalate a call to video chat
Escalate communication to a video format and provide visual clues and more personal customer experience
Work with an onsite technician in real-time to quickly resolve an issue
Reduce customer service call time for in-home customer appraisals
Insurance claims assessment - Provide visual evidence for insurance claim assessments
Automate actions and provide a better post-call experience
Upload documents to support a customer application
Medical checklists required prior to an appointment
Billing reminders after confirming payment date
Send rich content, such as training material in a more engaging format
Reference material to assist a customer to set up a new device
Online warranty registration post-purchase
Updates on power outages and an interactive map showing affected areas
Record and send a voice message
Record a message to handle peak loads and after-hours with an automated workflow
Manage after-hours support with escalation paths
Detect high priority calls from voice message content