- Industry solutions
- Hospitality and retail
Retail & hospitality solutions that increase customer engagement
Whispir helps you leverage customer communications when it’s most meaningful and advantageous. With two-way communication and multi-channel business technology at your fingertips, you won’t just increase workplace efficiencies, you’ll increase customer satisfaction, too.
Leveraging Whispir for retail & hospitality
Cut through the noise with a unique customer experience thanks to the Whispir platform. Our all-in-one dashboard lets you create memorable conversations via text messaging, email, mobile apps, and more. Our platform also allows you to send communications in bulk, with added personalization, and scheduled for peak sales times.
Key features
Customer engagement
- SMS marketing & customer feedback
- Personalized loyalty campaigns
- Multi-channel engagement
Business continuity
- IT service management
- Company-wide updates for consistency
- Call center workflows for better customer service
IT service management
- Shift fulfillment & rostering
- Staff feedback forms & surveys
- Onboarding & training workflows
Employee engagement
- COVID-19 safety & compliance management
- OH&S checklists & capacity planning
- Scheduled appointment reminders & shift availability
“
Previously, our response rate was low at about 20%. With Whispir’s platform, we are able to send SMS or email to targeted customers along with the interactive microsite, the response rate has gone up to 80%. It has also significantly reduced the time it takes for an officer to manually contact each customer.
- Lee Kuen Haw, Senior Manager M1
See what happens when you Whispir
- Case Studies
How a major US material manufacturer transformed their recruiting and retention strategy with Whispir
- Case Studies
- 1 min read
How uniqueTAXx streamlined and scaled customer communications with Whispir
- Customer impact
- 4 min read
Accounting and bookkeeping: The role of digital communication
We have answers to your questions
We don’t let anything get in the way of good communications. If you’re stumped by something, we can help.
Our best resources to get you started
- Guides
- 3 Feb 2021
- 1 min read
Workflows call center service management
- Guides
- 3 Feb 2021
- 1 min read
Agile communications tactics for law enforcement services
- Guides
- 3 Feb 2021
- 1 min read
Master effective communications in a crisis
- Guides
- 3 Feb 2021
- 1 min read
Whispir solutions suite for talent recruitment and communications professionals
- Guides
- 3 Feb 2021
- 1 min read
