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Automated SMS response capture

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Melinda Jennings

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Jan 11, 2021
2 min read
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SMS response capture lets you send automated text message followups without manual intervention

Whether you're a small business or a large organization, communicating with your customers in an interpersonal and interactive way is crucial. However, that can take up a lot of time. Through SMS auto-reply and response capture, you can send personalized messages to your customers via SMS message, without an added strain on your resources.

How does SMS response capture work?

SMS response captures can be automated, fully customizable, and implemented for a wide variety of uses. For instance, they can allow you to send mass text messages to a wide audience, such as an important company announcement. Or you can set up conversations that collect contact information and respond accordingly, for example sending a text reminder to ask a customer to confirm their appointment.

In addition to appointment reminders, automatic text messages are ideal for confirming visits, providing wellness checks during emergencies, sharing shipping and delivery updates, and more.

Infographic about SMS

By programming your SMS response capture to look out for certain keywords – such as ‘yes’, ‘no’, ‘confirm’, or ‘cancel’, you can automate a response that’s personable and relevant - and in real-time.

What are the benefits of SMS response capture?

Text message automation can benefit your business in many ways, including helping you save time and resources on having to make phone calls to do things such as confirm appointments, capture data, or share key information from your company during business hours.

It can help you communicate in a way that’s personalized, friendly, and adaptable. It meets your customers where they are, at the right time. With 85% of customers possessing smartphones prefer messages to calls or emails, and 90% of people open a text within 3 minutes (compared to 20% of people who bother to open an email at all).

This also means that text message marketing is quickly becoming the number one way to reach potential customers, nurture leads, and build brand loyalty. With automatic text replies, this time-intensive process becomes much more efficient and streamlined.

Get started with Whispir's SMS automation

Whispir makes it easy to set up, automate, and customize SMS response captures through our Workflows by Whispir platform. We’ve designed our platform with best practices in mind, ensuring that it's easy to use and build with, so you can start creating and integrating better communications with your customers sooner.

As well as our SMS response capture technology, Workflows by Whispir allows you to build dynamic and engaging web pages, send personalized emails to staff and customers, automate your email marketing, and more - all based on your contact list.

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