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Data retention policy

In order to provide the services, Whispir retains your data and associated metadata in accordance with the following minimum retention periods.

Data type

Classification

Live

Archive

Messages

Platform

1 year

7 years

Contacts

Platform

Ongoing

7 years

Distribution List

Platform

Ongoing

7 years

Events

Platform

Ongoing

7 years

Assets

Platform

Ongoing

7 years

Activity Stream

Platform

1 year

7 years

Activity Logs

Platform

1 year

7 years

Database

Platform

1 year

7 years

Reports

Reporting

1 year

7 years

Database

Reporting

1 year

7 years

Detailed Message Logs

System

-

7 years

Message Logs

System

-

7 years

Web Logs

System

-

7 years

Application Logs

System

-

7 years

Database Logs

System

-

7 years

Definitions

Archive

Data that is stored in disk, tape or similar storage media and can be retrieved from Whispir on specific request. Costs may apply to data retrieval requests.

Live

The minimum period for which data is accessible within the Whispir Platform. Please note that customers utilising Whispir Redaction feature will not be able to view the content of selected Live data.

Ongoing

The duration of an active account. Active account data is not retained for longer than 7 years.