In order to provide the services, Whispir retains your data and associated metadata in accordance with the following minimum retention periods.
|
Data type |
Classification |
Live |
Archive |
|---|---|---|---|
|
Messages |
Platform |
1 Year |
7 years |
|
Contacts |
Platform |
Ongoing |
7 years |
|
Distribution List |
Platform |
Ongoing |
7 years |
|
Events |
Platform |
Ongoing |
7 years |
|
Assets |
Platform |
Ongoing |
7 years |
|
Activity Stream |
Platform |
1 year |
7 years |
|
Activity Logs |
Platform |
1 year |
7 years |
|
Database |
Platform |
1 year |
7 years |
|
Reports |
Reporting |
1 year |
7 years |
|
Database |
Reporting |
1 year |
7 years |
|
Detailed Message Logs |
System |
– |
7 years |
|
Message Logs |
System |
– |
7 years |
|
Web Logs |
System |
– |
7 years |
|
Application Logs |
System |
– |
7 years |
|
Database Logs |
System |
– |
7 years |
Definitions
Archive
Data that is stored in disk, tape or similar storage media and can be retrieved from Whispir on specific request. Costs may apply to data retrieval requests.
Live
The minimum period for which data is accessible within the Whispir Platform. Please note that customers utilising Whispir Redaction feature will not be able to view the content of selected Live data.
Ongoing
The duration of an active account. Active account data is not retained for longer than 7 years.