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Empowering Insurance with Business Communications

Photo of Andrew Fry, VP of Asia

Andrew Fry

VP Asia

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Oct 19, 2020
3 min read

Looking to take your communications and processes to the next level? In search of a digital solution that eliminates poor communication and utilizes best practices? Read how Whispir, and partner Vonage, worked together to do all of that, and more.

Whispir x Vonage: A bilateral solution

In order to deliver a sophisticated, effective communications solution to the insurance industry, Whispir and partner Vonage have collaborated to innovate and deliver an integrated solution for insurance professionals.

Vonage, a global provider of unified communications, contact centers, and programmable communications APIs built a flexible cloud platform that augments the Whispir platform to create agile new ways for insurers to overcome challenges. These challenges include:

  • Lead times with traditional app development

  • Speed-to-market

  • Secure information management

Be it for the web, mobile, or desktop, the Whispir x Vonage solution integrates with existing systems and can be integrated quickly and seamlessly to assist with effective business communication. The ease of implementation provides insurers with a competitive advantage in advancing digital transformation efforts for greater business agility.

Powering customer engagement

The prevalence of hand-held mobile technology is driving innovation in how insurers engage with their customers and clientele. Mobile communication technology addresses the challenges faced by B2C organizations, such as getting the message through to targeted customers. 

Whispir’s cloud-communications platform helps insurers, regardless of organization size; cost-effectively manage communication flows between applications and people. Whispir also helps insurance companies create personalized, relevant, and multichannel communications for better customer and employee engagement.

The robust nature of Whispir utilizes and bridges technologies such as SMS, chat apps, push notifications, email, personalized web apps, voice, and video chat to allow a multitude of ways for insurers to connect with their audiences. The Whispir platform further connects devices, systems, and team members to create conversations, collect feedback, and streamline key communications processes.

This enables insurance agencies to: 

Connect:

Instantly send compelling and relevant interactions to your entire organization by SMS, chat apps, social media, push notifications, email, personalized web app, voice, and video chat.

Create:

Use simple drag and drop tools to create studio-quality content in minutes without the need for designers or developers; create engaging personalized content for acquisition marketing, retention/renewal, cross-sell, client surveys, agency communications, and a host of other workplace communications.

Automate:

Simplify complex interactions into scenario-based triggers that make end-to-end solution workflows. Accelerate customer journeys, provide more seamless experiences, and manage business communications.

Report:

Help stakeholders and team leaders understand the target audience and make data-driven decisions that lift call-to-action rates and levels of engagement with intuitive reporting features.

The Whispir platform in action:

The Whispir platform is perfect for the insurance business environment. With its numerous components, insurers can leverage Whispir throughout the entire customer service journey and beyond. 

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