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Industry spotlight: Local government

Headshot of Lachlan Hessing

Lachlan Hessing


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When an emergency occurs, the need to communicate at scale is immediate.

Councils and shires have the responsibility of keeping the community safe during a crisis event or emergency. Alerting populations in danger, organising emergency assembly points and coordinating relief efforts means that a robust and effective way to communicate is essential. When a crisis event occurs, there is no time to waste – communication must be decisive, informative, and fast.

Crisis response and emergency management

A successful crisis response is defined by the capacity to assess and act quickly and decisively, whilst communicating with impacted groups, the community and stakeholders. Emergency management for an entire community means that crisis response plans, communication networks and preventative measures need to be top-notch. Communities, staff, stakeholders and contractors need to be informed about what to do when the worst happens – before it happens. This ensures that they can be prepared to minimise potential impact in the event of a crisis, incident, or emergency.

Proactive alerting and notifications

With Whispir, councils and shires can provide a community-wide solution that allows them to manage crisis communications in addition to their other emergency planning responses. Engage directly with emergency services, schools, community bodies and individual residents to coordinate effective action. This is how Whispir is currently being utilised in Queensland, with a local government council keeping their community proactively informed about flood conditions and major dam releases in their area. Locals provide their contact and location details, and they receive notifications tailored to their location on the channel of their choice. The community is informed and prepared, ahead of time.

Engaging with the community

There’s no reason why this communications capability shouldn’t also be available for the everyday. Keep locals in the loop about infrastructure works, road closures, and council meetings, plus special events, festivities and programs in their local area. To ensure things are running smoothly, it makes sense to manage, send and receive all your communications from one place. That way, you can monitor and track what’s being sent and received for every event.

Whispir can help councils and shires respond fast to crisis events, keeping everyone safe and informed, while building community engagement.

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