Offer unparalleled customer support when things don’t go as planned. By seamlessly working alongside your ticketing system, Whispir helps you manage issues with messaging and workflows that show value, innovation, and a dedication to quick resolutions.
With the ServiceNow integration, you can:
Create studio-quality communications in just minutes without ever needing to call on a designer or developer thanks to Whispir’s simple drag and drop tool.
Address emergencies with a proper response. By connecting the ServiceNow workflow to Whispir, you can help inform stakeholders with multi-channel outreach and automated escalations.
Continually improve customer support with insights into your operational performance. Reports can be delivered through SMS, voice, or even conference calls.
Turn IT issues into opportunities to connect
When users engage with the ServiceNow Ticketing System, Whispir lets you create personalized, empathetic messages while leading them to a satisfying solution that demonstrates your commitment to customer support.
Create, automate, then communicate
Use Whispir’s no-code platform to design engaging and pre-approved templates that include multi-choice questionnaires, drop-down menus, rich imagery, and more. Then, automate your efforts to turn complex interactions into easy-to-navigate workflows that are triggered by any number of scenarios.
Humanize experiences through data
With full audit trails to lean on thanks to the Whispir platform, the ServiceNow integration becomes a data-driven tool intended to innovate your customer service efforts. You’ll save time and money by adjusting the way you address tickets and gain a better understanding of varying audiences to mitigate IT issues in the future.
Integrate with Whispir.
When it comes to customer service and IT, you need to be able to provide quick fixes and a stress-free experience. The ServiceNow API can be easily integrated with Whispir to offer the best of both worlds - issue resolution plus personal communication - so you can connect people, functions, and systems across your organization.